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32104 - Sales & Service Representative (Bank Teller)

Company: First Citizens Bank
Location: Columbia
Posted on: January 14, 2019

Job Description:

Location: Columbia, SC US Physical Address 1230 Main Street Columbia, SC 29201 Employment Type: Full-Time Days and Hours: M-Th: 8:15-5:15; Fri: 8:15-6:15 Functional Area: Branch Retail - Operations Education Required: High School Diploma/GED Experience Required: Less than 1 year Job ID: 32104 Position Description: Perform teller transactions; basic service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales; provide sales support to the sales team. Principal Accountabilities: Operations and Administration: Associates in roles defined to take deposits are accountable to accuracy, efficiency, and workload results as defined by the Operational Scorecard. The results may include a requirement for individual contribution as well as team performance. Adheres to all regulations, compliance and Bank policies, procedures and delegated authorities. Manages risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions. Performs general office management duties as assigned. Completes required training by established deadlines. Service & Sales Support and Referrals: Demonstrates Bank's service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations as established. Ensures service and referral activities are aligned to create value for both the customer and the bank. Uses problem-solving, listening, understanding and responding techniques to address a customers' immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship. Regularly creates value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners. Prepares sales support materials for prospect and customer calling efforts. Schedules prospect and client appointments. Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This position may be filled as a SSR I or II. Position Requirements: Basic Qualifications: High school diploma or GED with a minimum of 6 months experience in cash handling, sales and customer service role.SDL2017

Keywords: First Citizens Bank, Columbia , 32104 - Sales & Service Representative (Bank Teller), Sales , Columbia, South Carolina

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