Call Center Sales Agent
Company: SPECTRUM
Location: West Columbia
Posted on: September 22, 2023
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$26.19/hour or $54,471 annually. Top performers can earn $81,000,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).--JOB SUMMARY--Maximize
sales opportunities by effectively answering and handling inbound
sales calls in an effort to acquire new customers and solicit
existing customers by selling them additional products and
services.MAJOR DUTIES AND RESPONSIBILITIES--Actively and
consistently support all efforts to simplify and enhance the
customer experience.--Establish and maintain a high level of
customer satisfaction, professionalism and courtesy during all
sales transactions.--Consistently meet or exceed weekly and monthly
sales activity goals by utilizing sound telephone based selling
techniques.--Respond to inbound sales calls promptly and
efficiently, as outlined by the required call handling metrics, to
include productive time, schedule adherence, handle time, after
call work, etc.--Effectively and efficiently sell products and
services to prospective customers and maximize additional revenue
from existing customers by selling incremental products and
services through use of recommended sales techniques. Identify and
maximize upselling and cross selling sales opportunities.--Ability
to learn and master order processing billing system regarding all
aspects of sales order entry, order inquiries, and other tools and
functions as they relate to the inbound sales function.--Have a
full understanding of and consistently demonstrate proficiency at
explaining all products and services to existing and prospective
customers.--Acquire and demonstrate thorough knowledge of
competitors' pricing, packaging and products in an effort to
discuss side by side comparisons of Charter's and competitors'
products and services. Promote and communicate current marketing
campaigns and promotions.--Work with other departments, as
necessary, to resolve customer issues.--Perform other duties as
required by supervisor.REQUIRED QUALIFICATIONS--Required
Skills/Abilities and KnowledgeAbility to read, write, speak and
understand EnglishAbility to communicate with customers and
colleagues in a clear, straight forward and professional
mannerAbility to apply appropriate sales techniques and demonstrate
sustained achievement of stated sales goalsDemonstrated computer
and consumer electronics skillsAbility to use personal computer and
appropriate software applications to include billing system and
other role-related toolsEffective verbal and written communication
skillsEffective organizational skillsAbility to prioritize and
organize effectivelyAbility to show judgment and initiative and to
accomplish job dutiesDemonstrated working knowledge of cable
communications products and services to include video (TV), data
(internet) and voice (telephone)Ability to perform job at
workstation for prolonged periods of timeAbility to work variable
hours; may include weekends, holidays, and split days off--Required
EducationHigh school diploma or equivalent--Required Related Work
Experience and Number of YearsCall center sales experience
preferred - 2--WORKING CONDITIONS--Office environment SIB120
2023-20599 2023 Here, employees don't just have jobs, they build
careers. That's why we believe in offering a comprehensive package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.A qualified applicant's criminal history, if
any, will be considered in a manner consistent with applicable
laws, including local ordinances.Get to Know Us Charter
Communications is known in the United States by our Spectrum
brands, including: Spectrum Internet--, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you
join us, you're joining a strong community of more than 101,000
individuals working together to serve more than 32 million
customers in 41 states and keep them connected to what matters
most. Watch this video to learn more.Who You Are Matters Here We're
committed to growing a workforce that reflects our communities, and
providing equal opportunities for employment and advancement. EOE,
including disability/vets.
Keywords: SPECTRUM, Columbia , Call Center Sales Agent, Sales , West Columbia, South Carolina
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