GESTRA/CSR & Procurement Agent

Company: Spirax Sarco Inc
Location: Blythewood
Posted on: August 6, 2022

Job Description:

Job DescriptionAs a global leader in the engineering, design, production and application of technology, GESTRA USA, Inc. offers customers product solutions and services that function with maximum reliability. Our products comprise of a complete range of systems and intelligent solutions, and are used wherever steam is generated or distributed. These include engineered valves, control systems, complete boiler & blow down controls, steam traps, check valves, condensate pumps and severe service valves for steam and thermal fluid control.We're looking for an exceptional candidate to provide Customer Service to support domestic, international, direct and distributor/reseller customers and to attend to inventory control and procurement from Steam Specialties and third party suppliers using Company tools and business processes such as IQM. All communications, actions and tasks are performed with the highest regard for safety, customer satisfaction and are guided by our Core Values. This position will be primarily onsite, with occasional flexibility to work remotely depending on workflow and business needs.Some Responsibilities Include: • Multi functional role working as a team member of Gestra USA/North America to exceed internal and external customer expectations. Interact with Steam Specialties and Gestra headquarters in Bremen, Germany as well as SSEL in the UK.

• Provides support on customer and sales generated inquiries, pricing and lead time, answers basic technical inquiries, expedites shipments as needed in response to customer needs through all forms of modern communications.
• Answers product, technical and logistical requirements received by telephone, email or via internet. Responds to customer inquiries regarding status of shipments. These inquiries originate from sales personnel as well as external customers.
• Supports Contract Administrator following proper inventory control measures, including expediting of internal and external purchases.
• Works with distribution partners on issuing and tracking of inventory returns and credits.
• Prepares and processes all records needed for shipping including bills of lading, air bills and invoices. Enters and maintains tracking data on all shipments. Completes all specified reports and maintains all files.
• Determines the most appropriate carrier arrangements, comparing pricing and delivery schedules of carriers; works with carriers to ensure advantageous pricing and timeliness; arranges for carrier pickup.
• Performs specific duties to ensure the appropriate shipment of exported products such as consolidating orders shipped to particular international locations.
• Receives finished goods from various suppliers including goods from Gestra in Bremen, Engineered Systems and valve assembly into inventory and prepares appropriate paperwork to show the parts are ready for shipping.
• Operates gas and or electrically powered lifting devices.
• Light assembly work or dismantling/rebuilding of mechanical and electronic equipment.
• May oversee warehouse personnel. Requirements:
  • High School GED or equivalent
  • College degree is a plus
  • 3+ years of related experience in customer service or inventory management, preferably in a manufacturing and supply environment.
  • Computer literacy in MS office site, word-processing, and spreadsheets.
  • Experience with MS Dynamics, IQMS, JD Edwards, and E1 a plus Other:While performing the duties of this job, the employee may work near moving mechanical parts. The noise level may be loud. The employee may be subject to welding/soldering fumes, hot, wet and humid conditions, noise for steam and hydro testing, dust, fumes, and hot conditions for powder coating

Keywords: Spirax Sarco Inc, Columbia , GESTRA/CSR & Procurement Agent, Sales , Blythewood, South Carolina