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Call Center Sales Agent

Location: Cayce
Posted on: January 16, 2022

Job Description:

JOB SUMMARYThe Spectrum Digital Sales Specialist will maximize sales opportunities by responding to digital sales via inbound live chats, emails, calls and any potential communication tools in an effort to acquire new customers, and solicit existing customers by selling them other products and services that Charter Communications makes available for our customers (i.e. video, data, phone, mobile etc.).MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experienceDSS agents will be required to interact with customers in all pre-approved manners / meansRespond to digital contacts promptly and proficientlyAnswer all customer product and service questions, assist the customer in placing their order, and validate complete orders that are placed via digital contactsAbility to manage concurrent contacts as needed and single phone calls as scheduledSell all available product offers associated with Charter Communication current product offerings.Follows escalation procedures, as neededCompletes, processes, and maintains applicable paperwork and records. This includes entering of orders into the applicable systemsWork on fallout orders from the portal; i.e., credit card failed to authorize, site survey needed, etc. For fallout orders, place an outbound call to the customer at point of failure or work with the divisions to address billing system issuesProvide high-level written and verbal communication in a courteous mannerSell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniquesUnderstand and explain to customers all products and servicesPromote and communicate to customers current marketing campaigns and promotionsPlace new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer systemPerform other duties as directed by supervisor or other leadershipREQUIRED QUALIFICATIONSSkills/Abilities and Knowledge

  • Ability to respond to customer inquiries in a timely manner
  • Strong reading comprehension and written communication skills
  • Exceptional typing skills
  • Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)
  • Ability to apply appropriate sales techniques
  • Ability to perform job at workstation for prolonged periods of time
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone), and mobile (cell phone)
  • Previous experience in chat support is a plus
  • Previous experience in sales calls or person to person interactions is a plus
  • Must pass pre-hire exam
  • Goal and detail oriented
  • Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident
  • Self-starter and team player
  • Positive and enthusiastic
  • Problem solver approach to sales and research
  • Demonstrates self-control and patience
  • Able to adapt quickly to a fast paced and changing environment
  • Ability to multiplex between the necessary desktop tools and customer response
  • Ability to multi-task while navigating the appropriate desktop tools to obtain the necessary information or process the appropriate ordersEducationHigh school diploma or equivalentAssociates' degree (AA) from a two-year college or university or equivalent combination of education and experience preferredRelated Work Experience1-2 years of Sales ExperienceWORKING CONDITIONSOffice environmentVariable hours; may include weekends and split days off SIB126 300741 300741BR

Keywords: SPECTRUM, Columbia , Call Center Sales Agent, Sales , Cayce, South Carolina

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