Customer Service Representative

Company: Sykes
Location: Rembert
Posted on: January 16, 2022

Job Description:

**Job description**

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. At Sitel, we believe happy associates are successful ones. That's why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

Join us as a **Customer Service Representative** to answer questions, process transactions and assist customers by phone! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment.

**As a Customer Service Rep at our Sumter, SC location, you'll enjoy:**

+ Full-Time schedule (40 hours/week), day, evening, and overnight shift options

+ $13.00/hour to start, with an increase to $15/hour after initial training (appx. 3 weeks)

+ 100% paid training

+ Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

+ Paid time off

+ 100% company paid college tuition program after just one year of employment

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now and you can interview and work virtually, until it is safe to return to the office. Once that time comes, this position will be based out of our Sumter, SC location.

**Required qualifications, skills and experience**

+ A high school diploma or GED and are at least 18 years old

+ Excellent communication skills (both written and verbal)

+ Computer skills, including the ability to type 25 wpm

+ Ability to multi-task and adapt to changes quickly

**Desired qualifications, skills and experience**

+ Customer service experience (preferred but not required)

**About SYKES**

**1057 Broad St. Sumter, SC.**

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

**EEO statement**

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.

Keywords: Sykes, Columbia , Customer Service Representative, Sales , Rembert, South Carolina