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Customer Service Representative

Company: Nordstrom Inc.
Location: West Columbia
Posted on: January 15, 2022

Job Description:

Job Description

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location

Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Monday - Friday for 3 weeks (required)

A day in the life

* Process orders from customers via telephone calls or live chat and enter data into order entry system
* Provide customers with critical product information that ensures customer satisfaction
* Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
* Track customer packages

You own this if you have

* Excellent telephone and written communication skills
* The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
* The ability to work in a fast pace environment and demonstrate a high sense of urgency
* Conflict management skills and maintain a professional composure
* Understanding of computer systems and can troubleshoot technical issues with minimal assistance
* 6+ months experience within a retail environment (preferred)

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Keywords: Nordstrom Inc., Columbia , Customer Service Representative, Sales , West Columbia, South Carolina

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