Customer Service Representative

Company: DS Smith
Location: Cayce
Posted on: February 25, 2021

Job Description:

DS Smith Plc is a leading provider of corrugated packaging and are present in 37 countries, employing around 27,000 people. We are seeking one Customer Service Representative. This position will be part of the new Recycling Group. Customer Service RepresentativeRole Overview:Responsible for interaction between Account Executives, Customers & Production from ordering to delivery. Areas of Responsibility:* Estimate cost, change or update orders in company software.* Maintain customer files.--Update customer, planning, account executive & mill on any issues.* Process and check all orders including issuing factory tickets and specification drawings to Planning.--Establish and update delivery dates on shipments.* Monitor inventory and update Planning on customer needs.* Issue purchase orders from the company software system, check receivers for tooling vs. purchase orders, update receivers with accounting, update inventory.* Stay on task while dealing with interruptions and scheduling changes.* Other duties and accountabilities as assigned.Education & Certifications-- High school diploma or general education degree (GED) and one to three years related experience and/or training; 4 year college degree and 1+ years experience or equivalent combination of education and experience.Behaviors & ExperienceOne (1) or more years previous customer service experience, office training or work, or related experience preferred -- Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathamitical skills. -- Must possess knowledge and have experience using Microsoft Office using Microsoft Word and Microsoft Excel; previous experience with Epicor or experience in other ERP systems is preferred. -- Strong phone contact handling skills and active listening skills required. -- Must possess a cooperative attitude and a dedication to the mission of the company, as well as, working effectively within a team. -- Customer orientation and ability to adapt/respond to different types of characters. -- Ability to multi-task, prioritize, and manage time effectively.

Keywords: DS Smith, Columbia , Customer Service Representative, Sales , Cayce, South Carolina