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IRIS Support Analyst

Company: HTC Global Services, Inc.
Location: Columbia
Posted on: May 19, 2019

Job Description:

HTC A brief profile Established in 1990, HTC Inc., a CMM Level 5 company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery Methodology that enables seamlessly delivery of outsourced IT services. HTC has global delivery centers across the globe. About the Job We are currently looking for IRIS Support Analyst. We will consider relocation for candidates with exceptional skills. Requirements Serve as a subject matter expert for IRIS, to include administration and configuration modifications. Triage and troubleshoot IRIS issues on both the iSeries and .Net platforms. Draft and execute SQL queries to extract information and analyse data troubleshoot system issues. Ensure operational risk controls are in accordance with regulatory standards and policies. Monitor IRIS system performance in order to ensure uptime for the business. Resolve errors in IRIS through modification of configuration settings or consulting with the vendor (DXCXchanging) for additional assistance. Liaise with product vendor and IT partner teams to resolve issues as needed. Work closely with Technical Operations Team members to plan and deploy upgrades enhancements to IRIS. Key member of combined IT and business disaster recovery team. Successfully process all IRIS daily, weekly, monthly and quarterly jobs. Assist users with questions and issues channelled through the ServiceNow ticket process. Document ServiceNow ticket resolutions as well as any new processes that arise in order to provide IT with reference material for any future occurrence. Execute iSeries queries on demand for audit and control processes to facilitate operational integrity. 3 years of experience with the IRIS system, encompassing both the iSeries and .Net Proficiency with SQL within various databases especially AS400 DB2. Some experience programming in AS400 COBOL. Familiarity with SSAS, SSIS, XML, and .NET. Reconciliation and analytical skills. Benefits HTC s competitive package includes besides compensation Health, Dental, Vision, Disability Cover, both Short and Long term, Life Insurance, Flexible Spending, 401k and Paid Vacation Candidates should e-mail their resumes to Be sure to reference the job number and title in the subject line. Relevant degree or its foreign equivalent is required. EEOMFVH

Keywords: HTC Global Services, Inc., Columbia , IRIS Support Analyst, Professions , Columbia, South Carolina

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