Printer Technician
Company: Skiltrek
Location: Columbia
Posted on: May 26, 2023
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Job Description:
Job Description
Description:
This is a traveling position from end client to end client. The
install team is primarily responsible for installing new hardware
for clients. Candidates must be willing to utilize their own
vehicles and travel upwards of 4 hours away in any direction. They
are compensated drive time and mileage reimbursement. They also
must be flexible with their schedules and be able to travel at a
drop of a dime. They do not report to a specific office every day.
Instead, they start their day from their home, which is considered
home base.
Right now, we have open positions for Field technicians in the
following markets - all year over year contracts. Can/will be
extended for another year based on performance. Travel position.
Must have reliable phone with unlimited data. Reliable
Transportation. Provides deskside support in the problem isolation
and repair of Personal Computing and Printer Hardware, local
software loads, file saves/restores, functional tests, and
off-hours and weekend support.
This customer facing, non-exempt PC/Printer field break/fix
position provides a wide range of hardware support and related
services specifically to PC Products customers. Products include
Laptop, Desktop, RPOS, and Workstation products. Printer knowledge
is a huge plus. A fast paced, constantly changing environment that
requires positive approaches and demonstrated success at handling
multiple stressors. Candidates must be self-contained, resourceful,
and determined for success.
This is a team-based group of self-starting, technical/mechanical
delivery professional. This ever-changing environment presents each
team member with various daily events that educate customers about
the technology, manage critical service events, and interact with
multiple levels of customer management/teams. These teams are
responsible for completely satisfied customers and helping to grow
business in a profitable manner and within budget. It is imperative
that the Field Service Rep. understands the financial aspects and
business impact of what they deliver, how and why. Typical types of
reactive, on customer site, service events include, but are not
limited to: Configuring hardware, software and simple network
components, install, unit repair, and working with escalation
personal performing and assisting in technical action plans to
remediate pc/print issues.
Demonstrated core competencies of success in this position are:
--- Strong mechanical aptitude, working with tools and various
alignment apparatus.
--- Alignment with customer's business needs while maintaining
contractual commitments.
--- Ability to logically and systemically technically/mechanically
troubleshoot various hardware problems on printers. May also
involve third party software, networks, and switches.
--- Able to balance and prioritize multiple activities and
issues.
--- Successful cause and effect understanding of financial
perspectives on the business.
--- Strong interpersonal verbal/written skills; especially in
person, on a customer site. This is critical to relationship
building and expectations.
--- Attention to detail and commitment to administrative
responsibilities.
--- Exercise solid business based decision making skills, taking
appropriate risk to insure that both and the customer's business
need are met.
--- Independent thinking while adhering to standard
technological/mechanical and business procedures.
--- Industry / company knowledge that provides solid technology
solutions and options to the customer.
--- Ability to quickly and accurately evaluate a technical
situation while managing the operational challenges.
--- Working independently and able to re-prioritization of
tasks/events/commitments quickly based on contract, customer and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
standards.
Requirements:
--- Able to bend, crawl, stoop, sit, lift and move 50 pounds of
weight.
--- Availability to work both scheduled and unscheduled
overtime.
--- Participate in assigned work during non-traditional workdays,
holidays and shift work.
--- Onsite customer facing experience.
--- Technical/mechanical hardware repair experience.
--- Demonstrated technical/mechanical aptitude for learning new
technology.
--- High School diploma or equivalent, plus additional hardware
technology training. College preferred.
*Dress: Business Professional: Black slacks and blue collared
shirt.
*Cell phone reimbursement and laptop/tablet will be provided.
Skills:
Deployment, Windows 10, Hardware, Troubleshooting, Desktop,
Support, Imaging, Windows, Install, Printers, Win10, Windows 7,
Customer service, Configuration, Hardware troubleshooting
Top Skills Details:
Deployment,Windows
10,Hardware,Troubleshooting,Desktop,Support,Imaging,Windows,Install,Printers,Win10,Windows
7
What types of printers have you supported?
- Example A3, inkjet, laser jet etc.?
Brands of printers?
- Client, Canon, Client etc.?
What type of printer support has he/she done?
- fix jams, replace toner, replace cartridges, trouble shoot,
actual repair etc.?
Must be willing to be willing to travel
Must have basic tech tools and have reliable transportation.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing
partner of choice for many leading companies across the US. At
Skiltrek, we promise you the perfect opportunity of building
technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy
a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all
aspects of recruitment, selection, and employment without regard to
gender, race, religion, national origin, ethnicity, disability,
gender identity/expression, sexual orientation, veteran or military
status, or any other category protected under the law. Skiltrek is
an equal opportunity employer; committed to a community of
inclusion, and an environment free from discrimination, harassment,
and retaliation.
Keywords: Skiltrek, Columbia , Printer Technician, Professions , Columbia, South Carolina
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