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Company: University of Missouri
Location: Columbia
Posted on: May 24, 2023

Job Description:

Hiring Department

Division of Information Technology

Job Description

Answer telephone, email and in-person inquiries concerning technology. Examples include answering questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows, along with various peripherals. Some MacOS support may be required.

Help faculty and staff get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.

Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.

Research, quote, and deploy new hardware and software purchases.

Assist with end-user security events, such as virus/malware remediation.

Provide support to satellite department locations - will require some local travel.


$15.00 - $23.80 Commensurate with experience


Monday - Friday 8am - 5pm

Minimum Qualifications

High school diploma required.

Experience supporting computer device hardware, software and operating systems.

In depth knowledge of Microsoft Windows and Microsoft Office.

Strong customer service skills.

Ability to lift and maneuver 50 pounds.

Valid driver's license.

Preferred Qualifications

Experience with both Windows and Macintosh operating systems, mobile devices running Android and iOS, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

  • Know Your Rights English Version
  • Know Your Rights Spanish Version

Keywords: University of Missouri, Columbia , SYSTEM SUPPORT ANALYST, Professions , Columbia, South Carolina

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