SYSTEM SUPPORT ANALYST
Company: University of Missouri
Location: Columbia
Posted on: May 24, 2023
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Job Description:
Hiring Department
Division of Information Technology
Job Description
Answer telephone, email and in-person inquiries concerning
technology. Examples include answering questions regarding
usernames, passwords, MFA, networking, email, general purpose
software and hardware.
Install and configure desktop computer systems running Windows,
along with various peripherals. Some MacOS support may be
required.
Help faculty and staff get connected to the campus network via VPN
from off-campus and wireless or wired connections on-campus.
Relocate desktop computers, projectors and peripherals in labs,
classrooms, and faculty/staff offices as required.
Interact with coworkers and supervisor to determine customer
support procedures that benefit the campus community.
Research, quote, and deploy new hardware and software
purchases.
Assist with end-user security events, such as virus/malware
remediation.
Provide support to satellite department locations - will require
some local travel.
Salary
$15.00 - $23.80 Commensurate with experience
Shift
Monday - Friday 8am - 5pm
Minimum Qualifications
High school diploma required.
Experience supporting computer device hardware, software and
operating systems.
In depth knowledge of Microsoft Windows and Microsoft Office.
Strong customer service skills.
Ability to lift and maneuver 50 pounds.
Valid driver's license.
Preferred Qualifications
Experience with both Windows and Macintosh operating systems,
mobile devices running Android and iOS, computer management systems
such as Configuration Manager and JAMF, Active Directory and Group
Policy would be desirable.
Benefit Eligibility
This position is eligible for University benefits. The University
offers a comprehensive benefits package, including medical, dental
and vision plans, retirement, paid time off, and educational fee
discounts. For additional information on University benefits,
please visit the Faculty & Staff Benefits website at
http://www.umsystem.edu/totalrewards/benefits
Values Commitment
We value the uniqueness of every individual and strive to ensure
each person's success. Contributions from individuals with diverse
backgrounds, experiences and perspectives promote intellectual
pluralism and enable us to achieve the excellence that we seek in
learning, research and engagement. This commitment makes our
university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and
expertise that support these values and enrich our missions of
teaching, research and engagement.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Director of Employee and Labor Relations at
573-882-7976.
To request ADA accommodations, please call the Director of
Accessibility and ADA at 573-884-7278.
Know Your Rights
To read more about Equal Employment Opportunity (EEO) please use
the following links:
Keywords: University of Missouri, Columbia , SYSTEM SUPPORT ANALYST, Professions , Columbia, South Carolina
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