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Business Systems Analyst II

Location: Columbia
Posted on: May 15, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Opportunity Overview: At Edward Jones, the Human Resources division utilizes people expertise to proactively drive high-impact solutions that deliver firm results. Cultivating a highly talented and inclusive workforce, you'll guide an exceptional associate experience, enabling them to do their best work. Here, you'll enable continued firm growth through professional and leadership development, workforce and succession planning, inclusion & diversity, and talent acquisition and engagement. By driving these human resources solutions, your work will serve both firm and associates' best interests and support Edward Jones being recognized as a Best Place to Work.

This associate will be responsible for collaboration with HR Business stakeholders and translating needs to functional requirements. Required to interpret business/functional requirements in technical terms for IT. Responsible for participating in managing testing strategies. Work to liaise with Business Process owners, IT and PMO

Key Responsibilities:

  • Represent the firm's interest and serve as the primary contact for vendor relationship - including normal support updates, issue escalation, vendor roadmap, client networking, feature adoption, etc.
  • Serve as the primary expert resource for the firm regarding system operation, configuration, and administration. Includes support for internal Technology changes, vendor-driven system releases and maintenance, user security and access, data governance and file feeds, etc.
  • Provide support to internal business partners regarding the use of the system, including optimal configuration and tradeoffs required to support business processes
  • Facilitate collaborative decision making between business areas
  • Provide resources for business areas to resolve issues, effectively train and coach associates, etc.
  • Lead projects related to the application processes and components
  • Serve as a project team member at the request of other HR or Technology areas.
    • Provide significant technical guidance to technical resources both in the firm and with the vendor
    • Maintain and complete short-term and long-term system enhancements
    • Design comprehensive test strategies for HR projects to ensure appropriate testing milestones are planned and achieved
    • Ability to gather and write detailed requirements
    • Ability to write test plans that tie back to requirements
    • Coordinate testing with business partners
    • Establish monitoring for test execution and defects
    • Lead in the analysis, design, and implementation of new functionality
      • Bachelor's degree or equivalent experience preferred
      • Minimum of 5 years of experience in Recruiting and/or with Applicant Tracking Systems administration
      • Experience with project development and implementation preferred
      • Experience with Agile preferred
      • Understanding of HR / Talent processes
      • Ability to manage multiple project assignments
      • Ability to deliver presentations and/or training classes to Technology and Business associates, leaders and partners
      • Ability to mentor and communicate effectively with project teams, business users, and other QA professionals. Communicate and/or escalate quality issues as appropriate
        • Strong written and verbal communication skills.
          • Communicate project needs and status clearly both in writing and verbally.
          • Receives feedback non-defensively.
          • Reinforces appropriate behavior (e.g., thanks people for their cooperation).
          • Listens to others.Technical Skills:
            • MS Office - expert level skills
            • Familiar with database concepts
            • Expert level knowledge performance management concepts and vocabulary
            • Knowledge of Applicant Tracking Systems (BrassRing) is a plusProblem Solving:

              Must be able to respond to average and expert user questions and investigate potential solutions including working with the vendor to implement changes or recommend modifications to existing systems. Must be able to help clearly define and diagnose technical and system problems related to access, task completion, program support, reporting, and system downtime. Must understand and work around constraints related to firm systems as well as vendor systems and how the two interact with each other. Should be able to intuitively assess potential problems in order to prevent them.

              Decision Making:

              The decisions made in this position are often complex and non-routine and must balance the implications of vendor and firm systems, user experiences, technical constraints, and long-term system currency.

              Span of Influence:

              As this person is considered the expert at the firm regarding the vendor application and configuration, recommendations made to senior leadership carry significant weight and influence. Poor decisions can significantly impact the firm and users' abilities to complete their work either using the system itself or using information provided by the system.
              • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
                • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
                • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
                  • From The Human Rights Campaign. All Rights Reserved
                  • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
                  • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
                    • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
                      Salary: $66379 - $109459
                      Category: Headquarters

Keywords: EDWARD JONES, Columbia , Business Systems Analyst II, Professions , Columbia, South Carolina

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