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IT Support Technician

Company: Sinclair Research
Location: Columbia
Posted on: November 19, 2021

Job Description:

Sinclair Research is an industry leader with bragging rights to some of the best employees around! Do you like to have fun at work and be greeted in the halls? What about wearing scrubs every day, hanging out with your coworkers socially, and still getting to contribute to Scientific Research in a meaningful way? Who we are: We provide the highest quality research due, in large part, to our employees. Our company is built on flexibility, outstanding service, and an amazing team. Sinclair Research offers specialty biomedical research services in a large range of species encompassing most categories of applied human and veterinary medicine. We are a nonclinical contract research organization (CRO), offers animal efficacy models, pharmacokinetics/pharmacodynamics evaluation, IND-enabling toxicology and safety pharmacology research capabilities to support biopharmaceutical, animal health and medical device development programs. WE ARE GROWING We are looking for a IT Specialist/ Technician to help our teams to succeed. We are adding this role to support the100 people we are bringing on now and into the next 4 months. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. The opportunity for career growth is unmatched at Sinclair Research, where you'll find challenging yet fulfilling work, opportunities to build new skills and supportive teammates who will push you to achieve your best. Job Requirements:SUMMARY:--The Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. The Support Specialist monitors equipment, network and software platforms and works closely with our IT vendors, management, and employees. Responds to and diagnosis problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end users on a variety of issues. ESSENTIAL DUTIES AND RESPONSIBILITIES--include the following: --- Operate as the lead point of contact for employee technical support --- Support end-users on all applications and software products --- Troubleshooting of PCs, peripherals, and basic LAN hardware --- Perform PC software setup and configuration --- Perform remote troubleshooting through diagnostic techniques and pertinent questions. --- Administer existing systems to ensure structural integrity and promote automation practices --- Recommend, develop, and implement cloud-based and on-premise applications, infrastructures, and software components required to meet the business---s needs. --- Perform remote analysis, diagnosis, and resolution of technological problems for a variety of employees and recommend and implement corrective solutions. --- Other duties as assigned. Minimum Requirements --- Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience --- Familiarity with Windows & Mac operating systems --- Strong verbal and written communications --- The ability to prioritize while providing superior service and follow-through --- Strong problem solving and analytical skills --- Ability to communicate effectively with peers, vendors and management COMPETENCIES: ----Problem Solving/Analysis. ----Project Management. ----Customer/Client Focus. ----Collaboration Skills. ----Communication Proficiency. ----Ethical Conduct. ----Time Management. ----Thoroughness. -- --

Keywords: Sinclair Research, Columbia , IT Support Technician, Professions , Columbia, South Carolina

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