Infrastructure Support Technician

Company: Chernoff Newman
Location: Columbia
Posted on: February 25, 2021

Job Description:

Chernoff Newman is passionate about solving problems through creative communications. We enjoy the folks we spend our days with, whether it's inside the office or outside after hours. We have a relentless curiosity, no matter what discipline we're working within, and that drives our passion for creativity. It also fuels a culture of collaboration and fun. We live in a team environment, where we truly work across all disciplines in our marketing efforts. And the most important member of our team? That's our client. This approach, where we put our clients first, helps us work together as a unified team. A team built to connect with consumers on a personal level. Technology may drive this engagement, but people are who really make it happen.We're in search of a naturally detail oriented contractor to direct hire support technician to work primarily out of our Columbia, SC office location. This position will additionally support 3 other office locations in Charlotte, Charleston, and Orlando. The support needed at our other offices will be both remotely and on-site as necessary for the broader Chernoff Newman team. Technically speaking, the ideal candidate should be able to provide support for users on both macOS, Windows operating systems, be proficient managing Windows Server, and Active Directory. Additionally, you are someone who gravitates towards all things support, systems, process and organization, as well as being familiar with networking infrastructure and support.We're always looking for talented, like-minded people who are into working hard and producing great work. If you think you've got what it takes, then bring it.Specific Role Responsibilities Include* Help Desk ticket response and documentation* End user support on both macOS and Windows* Meet SLAs in regard to user support* Network support, including setup, maintenance and troubleshooting* New computer setup and provisioning* Asset/Inventory Management* Help Desk triage* Deploy new infrastructure projects with guidance from Infrastructure Team LeadAnd here are a few ways we describe the people who fit our into our agency culture* Curious - everyone here has the courage wonder what's next for our clients and our industry* Team-driven - this is a true team environment where our clients are the most important member of the team* Big thinkers - we are all makers, innovators and catalysts for change* Business savvy - our focus is on strategic, original work that drives a positive bottom line for our client* Get it done attitude - we are client-focused, responsive and always thinking about measuring our results* Pride in work - we do what we say by the best of our ability and we are always going for great* If you are ready for the challenge, then we are ready to hear from youPay Rate Please submit your hourly rate expectations in your application.Requirements* Minimum qualifications B.S./B.A. degree (or higher) in related field or equivalent work experience* Ability to learn new technologies and systems rapidly* Passionate about the technology space* Naturally detail oriented* Process/Systems oriented* Able to work well independently* "Figure it out" mentality* Empathetic towards user experiences* Passionate about technologyPrimary Skills / Technologies You Should Know* macOS* Windows 10* Windows Server* Active DirectoryBenefits* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k match)* Life Insurance (Basic)* Paid Time Off * Family Leave * Long Term Disability* Training & Development

Keywords: Chernoff Newman, Columbia , Infrastructure Support Technician, Professions , Columbia, South Carolina