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Part Time Technician Audio Visual - Columbia Marriott

Company: PSAV
Location: Columbia
Posted on: February 15, 2020

Job Description:

Position_Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key_Job_Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job_Qualifications * High School Diploma required. Associate s degree is preferred. * Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). * 1 year of customer service or hospitality experience is preferred. * 1 year of audio visual experience or equivalent in educational environment is preferred. * A valid driver s license is required for team members that may operat Company vehicles. * Additional DOT requirement may need to be met if applicable. Competencies * Ownership * Hospitality * Professionalism * Responsiveness * Safety Conscious * Action Oriented * Tech Savvy * Ensures Accountability

Keywords: PSAV, Columbia , Part Time Technician Audio Visual - Columbia Marriott, Professions , Columbia, South Carolina

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