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Call Center Specialist

Company: Prisma Health
Location: Columbia
Posted on: November 11, 2019

Job Description:

Job Details Job Summary:To answer and direct calls using computerized telephone systems.? Assist external and internal customers by providing both general and patient information within a multi-facility healthcare environment, according to established policies.? Responsible for following emergency protocols and notifying personnel using various communication devices.? Effectively responds to panels and alarms routed through the communication center.? Required to maintain composure in difficult situations.? Performs other assignments as directed by supervisor.???


All team members are responsible for bringing life to our Purpose Statement ? Inspire health. Serve with compassion. Be the difference ? through every action and every interaction at work.?

Responsibilities: ? ? Provides information and direct calls to all areas within multiple facilities (applies to all responsibilities below). ? Answers and directs telephone calls in a timely manner, with efficiency, professionalism and adherence to HIPAA and other applicable regulations. ? Applies critical thinking skills to effectively and accurately respond and manage fourteen (14) code protocols (including life threatened codes such as fire, violence, and code blue) and engages external law enforcement and translators, etc. for multiple facilities. ? Maintains accurate detailed logs of daily activity, including codes, keys, alarms, long distance calls, language lines, and lost & found items, where applicable. ? Provides after hours service and maintain on call schedules for multiple hospital departments. ? Utilizes Call Management software application. ? Reports issues regarding Call Management application.? ? Performs other duties as assigned.
? Qualifications: Education: High school diploma, GED or equivalent preferred Experience: Prefer at least 1-2 years in a customer service environment, clerical and or telecommunications experience. Demonstrate questioning and listening skills that support effective telephone communication. Number and Type of Employees Supervised: None Licensure, Registry or Certification Required: None Special Training: Must be able to demonstrate basic computer knowledge and skills. Basic knowledge of Medical Terminology preferred. Must be able to demonstrate questioning and listening skills that support effective telephone communication.

? EEO/AA

Minorities/Females/Disabled/Veterans

Keywords: Prisma Health, Columbia , Call Center Specialist, Other , Columbia, South Carolina

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