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Enterprise Scheduler

Company: Prisma Health
Location: Columbia
Posted on: November 11, 2019

Job Description:

Job Details 2-4 years experience required
Job Summary:This job is responsible for providing our patients a seamless entry into the Prisma Health experience. The Enterprise Scheduler II interfaces with patients, physician office team members and departments to accurately schedule and pre register various and multiple appointments for consultation, procedures and tests.? Responsible for insurance verification and collection of point of scheduling deposits. Responsible for all actions and encounters regarding the imaging order including timely follow up with the patient, referring physician, department, cancelled and rescheduled appointments, and other events preventing closure of the scheduling experience. Documents and communicates clearly and concisely the process and the appointment information and provides direction to the designated department.?

All team members are responsible for bringing life to our Purpose Statement ? Inspire health. Serve with compassion. Be the difference ? through every action and every interaction at work.?
Responsibilities:Serves as Liaison between the provider, practice, patient and department providing the service.? Communicates and coordinates procedures with departments; coordinates appointments with all Prisma Health Radiology departments.? Provides appropriate patient clinical information and referral needs to department.Promptly responds to patient's scheduling requirements (date and time), questions and concerns to ensure patient experience expectations are met or exceeded.? ?Ensures timely appointments are booked; reviews details and expectations about the referral process with patients.Verifies physician's orders and schedules appointments to ensure the accuracy of results and communicates with the patient the guidelines, protocols and location.?Obtains any missing patient information necessary to achieve financial clearance and? screens patients to determine eligibility for financial assistance programs.?Assists patients in problem solving potential issues related to navigating the health care system, financial obligations or social barriers (e.g., request interpreters if appropriate, transportation services or prescription assistance).?Verifies and updates patient insurance eligibility, benefits and demographics.? ?Responsible for obtaining quality data for hospital billing and for the collection of Point of Scheduling deposits.Maintains patient confidentiality; complies with HIPPAA and compliance guidelines established by Prisma Health.Performs other related duties as assigned, or which are needed, to ensure the effective and efficient operation of the facility and to create an extraordinary patient, physician and team member experience.?Performs other duties as assigned.Requirements:Education: High school diploma, GED or equivalent preferredExperience:? Two (2) years of comparable experience, preferably in a physician front office to include patient registration and/or electronic schedulingNumber and Type of Employees Supervised:? NoneLicensure, Registry or Certification Required:? NoneSpecial Training: Must have excellent customer service skills and a sincere desire to make every patient and their family feel safe, welcomed and appreciated.? Excellent oral and written communication skills and interpersonal phone skills. Knowledge of various health insurance companies. Knowledge of medical terminology, CPT and Diagnosis Coding, insurance verification and updates. Knowledge of Microsoft office products. Must pass data entry test of 85 kst. with 90% accuracy.


EEO/AA

Minorities/Females/Disabled/Veterans

Keywords: Prisma Health, Columbia , Enterprise Scheduler, Other , Columbia, South Carolina

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