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Desktop Support Spec

Company: Prisma Health
Location: Columbia
Posted on: October 13, 2019

Job Description:

Job Details High School/GED
2 years of experience required
All team members are expected to be knowledgeable and compliant with Palmetto Health-USC Medical Group's values of compassion, dignity, excellence, integrity, and teamwork.?Job Summary:??This position provides primary support for the Office of Information Technology of the Palmetto Health-USC Medical Group. Performs operations necessary to ensure optimum functioning of the computer network and assist students, faculty, and staff in their use of the network on SOM campuses and at PHUSCMG satellite offices. Responsible for supporting physicians, nurses, and support staff on mission-critical applications which may have serious financial and health implications in the event of a failure. ?Required to be on a rotational after-hours on-call schedule to support the clinicians in their provision of patient care.?Education: High School diploma required. Associate's degree or equivalent work experience preferred.Experience: 2 years experience in system automated information or communication system design, installation, operation, repair, sales or marketing.Number and Type of Team Members Supervised: None.Licensure, Registry or Certification Required: None.Special?Training: Working knowledge of automated information or communication system design, installation, operation, and repair. Proficiency with Microsoft products. Must be familiar with networking (Novell Netware preferred) and peripheral devices. Knowledge of wireless devices is preferred.Key Responsibilities:Provides initial training in the use of the various software programs and gives support to students, faculty, and staff using the network. Recommends purchase of new software based on user needs. Troubleshoots various software issues on Windows and MAC operating systems.For the Medical Group and School of Medicine - Installs, troubleshoots, and replaces PC and network hardware as needed. Troubleshoots and repairs hardware including mobile devices, computers, laptops, tablets, scanners, printers, and network copiers. Monitors network devices and provides upgrades when necessary.For the School of Medicine - Maintains the network; providing upgrades when necessary, backing up the network weekly, authorizing use and providing ID's according to pre-established guidelines, ensuring network security, moving and installing network equipment.Provides primary staff support for the Office of Information Technology at the VA, ensuring that all equipment is functioning.Compiles network statistics, analyzed use, prepare statistical reports and recommends changes based on statistical analyses.Connects other School of Medicine departments to the network and provides basic user support and maintenance.Assists physicians, nurses, and support staff with mission-critical Electronic Health Record system including being part of a rotational after-hours on-call schedule.Monitors the SOM network routers, and switches to ensure connectivity between all of the equipment. Includes patching new network lines and troubleshooting non-functioning network lines.Deploys and troubleshoots VOIP phones and connects fax lines as needed in departments on the USC School of Medicine phone system.

Keywords: Prisma Health, Columbia , Desktop Support Spec, Other , Columbia, South Carolina

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