Service Advisor
Company: McDaniels Subaru of Columbia
Location: Columbia
Posted on: May 27, 2023
Job Description:
Come work for the best! If you are interested in a career in the
automotive business we welcome you to apply today to join our
family at McDaniels Auto Group. We welcome you to apply for a
position where you can contribute to our goal of providing an
extraordinary automotive experience to all of our clients. At
McDaniels, we set each member up for success by providing
comprehensive, highly-specialized training for each position within
our organization, complete with on-the-job training and ongoing
personal development. Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that
customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out
those additional assignments that allow the dealership to leave a
positive impression with the customer.
- Provide concierge support for all owner inquiries, whether
phone or in person, to assure the customer does not get
mishandled.
- Ensure the daily inventory of technicians' time is consistently
sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties,
services, and repairs.
- Maintain Customer Success Index at or above company
standards.
- Assist in diagnosing vehicle problems; order parts and tools as
necessary.
- Oversee administration of warranty claims as well as training
and supervising of service department.
- Reinforces company policies and adheres to company
standards.
- Encourages compliance with applicable laws and
regulations.
- Maintain good working relationship with factory(s) and foster
positive employee relations. Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license McDaniels
Offers
- Work/Life Balance - 5 day Work Week - No Sunday's
- CAFE 125 Eligible Insurance (Medical, Dental, Vision)
- Accrued Paid Time Off (PTO)
- 401k
- State-of-the-Art, Eco Friendly Facility -
- Career Advancement Opportunities - We are an equal opportunity
employer and prohibit discrimination/harassment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: McDaniels Subaru of Columbia, Columbia , Service Advisor, Other , Columbia, South Carolina
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