Company: Medquest Associates Inc
Posted on: May 24, 2023
Outpatient Radiology Scheduler
Position Purpose (Mission)
In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.
You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.
Responsibilities, Duties, Functions, Tasks (Outcomes)
Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
Actively maintain good rapport with all referring providers and their staff
Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
Communicate and interact with all radiology center teams effectively and professionally
Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
Complete other duties as assigned
High School Diploma or GED
0 - 2 years of experience in a healthcare setting
Experience in a high volume call center or fast paced environment
Excellent typing skills (40+ WPM) with strong focus on entry precision
Knowledge of medical terminology and health insurances
Working knowledge of computers and Microsoft Office software
Detail oriented while multi-tasking
Positivity with one's self and teammates
About MedQuest Associates, Inc.:
MedQuest is a leading owner, operator and manager of diagnostic imaging facilities with a network of over 50 imaging centers under management. As one of the nation's most experienced outpatient imaging partners, MedQuest provides comprehensive services, including outpatient imaging management joint ventures as well as referring physician engagement. Serving health systems, hospitals and imaging centers nationwide, MedQuest draws upon decades of operational experience and industry knowledge to deliver comprehensive guidance and solutions that increase revenue and optimize operations, while improving quality and the patient experience. MedQuest's industry-leading proprietary systems and processes create an unrivaled value proposition for its partners. Learn more at www.mqradiology.com.
MedQuest Associates is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, MedQuest Associates considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran's status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.
Outpatient Radiology Scheduler
Keywords: Medquest Associates Inc, Columbia , Scheduler, Other , Irmo, South Carolina
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