Telephone Operator
Company: usagov
Location: Columbia
Posted on: May 23, 2023
|
|
|
Job Description:
Summary
This position is under the Health Administration Service at the
Truman VA Medical Center in Columbia, Mo, which is a Complexity
Level 1c facility. the incumbent operates facility's telephone
system / switchboard. Receives and connects incoming and outgoing
calls. Routes the calls to their proper destination and provides
organizational information to callers. Operates the installation
paging system and monitors various emergency alarms and takes
appropriate actions.
This job is open to
Federal employees who meet the definition of a "surplus" or
"displaced" employee.
Current or former competitive service federal employees.
Current excepted service federal employees.
Current federal employees of this agency.
Videos
Duties
Operates facility's telephone system/switchboard. Receives and
connects incoming and outgoing calls. Routes the calls to their
proper destination and provides telephone and organizational
information to callers. Answers or places non-routine telephone
calls such as international calls. Interviews incoming caller to
determine how to route the call and routes the caller to the
appropriate department or service. Operates the installation paging
system. Regularly handles a variety of difficult calls, which
require personal involvement on the part of the employee, such as
threatening, abusive or distraught callers. Initiates a trace with
local telephone and police authorities when dealing with
threatening calls. Monitors various emergency alarms and takes
appropriate action; maintains a log of all calls/incidents;
protects the confidentiality of information; involves shift work
which may include nights, evenings, weekends, and holidays, and
occasionally, overtime. Requires ability to function efficiently
under stress and handle numerous tasks simultaneously.
Work Schedule: Rotating shift including weekends and holidays.
Compressed/Flexible: Not Available
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator; PD# 02393-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
References: Please provide "References" with application. At a
minimum two current or former supervisors or from individuals who
were in a position of a professional nature. Indicated if the
Hiring Manager may contact.
Requirements
Conditions of Employment
Qualifications
To qualify for this position, applicants must meet all requirements
by the closing date of this announcement, 12/29/2023.
General Experience: Applicant must have 1 year of general
experience or 2 years of education above High School or a
combination of the two if you meet federal service eligibility as
described above. General experience is progressively responsible
for clerical, office, or other work that indicates ability to
acquire the particular knowledge, skills and abilities needed to
perform the duties of the position to be filled. Examples: serving
as a receptionist or any kind of work that involved frequent
telephone contacts.
You will be rated on the following Competencies for this
position:
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work
per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing
to receive credit for such experience must indicate clearly the
nature of their duties and responsibilities in each position and
the number of hours a week spent in such employment.
Physical Requirements: The work is usually sedentary but may
involve some standing and walking to consult directories and
manuals.
NOTE: ON HOW YOU WILL BE EVALUATED, IN DESCRIBING YOUR EXPERIENCE
IN YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE
ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Education
A transcript must be submitted with your application if you are
basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting
institution recognized by the U.S. Department of Education in order
for it to be credited towards qualifications (particularly
positions with a positive education requirement). Therefore,
applicants must report only attendance and/or degrees from schools
accredited by accrediting institutions recognized by the U.S.
Department of Education. Applicants can verify accreditation at the
following website:
http://www.ed.gov/admins/finaid/accred/index.html. All education
claimed by applicants will be verified by the appointing agency
accordingly. If you are using foreign education to meet
qualification requirements, you must send a Certificate of Foreign
Equivalency with your transcript in order to receive credit for
that education.
Additional information
VA supports the use of telework as a way to help attract and retain
talented individuals in public service, increase worker
productivity, and better prepare the agency to operate during
emergencies. This position may be authorized for telework. Telework
eligibility will be discussed during the interview process.
Pandemic Telework Program: Due to COVID-19, the VA is currently in
an expanded telework posture. If selected, you may be expected to
temporarily telework, even if your home is located outside the
local commuting area. Once employees are permitted to return to the
office, you will be expected to report to the duty station listed
on this announcement. [Management officials will provide
information about returning to the official, pre-pandemic worksite,
when applicable.] At that time, you may be eligible to request to
continue to telework depending upon the terms of your
organization's telework policy and the duties of the position.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per
pay period) which is based on the number of years they have served
as a Federal employee. VA may offer newly-appointed Federal
employee's credit for their job-related non-federal experience or
active duty uniformed military service. This credited service can
be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment
date and is not guaranteed.
Special Employment Consideration: VA encourages persons with
disabilities to apply, including those eligible for hiring under 5
CFR 213.3102(u), Schedule A, Appointment of persons with
disabilities [i.e., intellectual disabilities, severe physical
disabilities, or psychiatric disabilities], and/or Disabled
veterans with a compensable service-connected disability of 30% or
more. Contact the Agency Contact for information on how to apply
under this appointment authority via the Selective Placement
Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and
Career Transition Assistance Plan (CTAP) provide eligible displaced
Federal/VA competitive service employees with selection priority
over other candidates for competitive service vacancies. To be
qualified you must submit appropriate documentation (a copy of the
agency notice, your most recent performance rating, and your most
recent SF-50 noting current position, grade level, and duty
location) and be found well-qualified for this vacancy. To be
well-qualified: applicants must possess experience that exceeds the
minimum qualifications of the position including all selective
factors, and who are proficient in most of the required
competencies of the job. Information about ICTAP and CTAP
eligibility is on OPM's Career Transition Resources website at
http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional
vacancies.
If you are unable to apply online or need to fax a document you do
not have in electronic form, view the following link for
information regarding an Alternate Application.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE
WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are
referred for consideration, you may be asked to submit additional
job related information, which may include, but not limited to;
responses to the knowledge, skills and abilities; completion of a
work sample, and/or contact for an interview. Your resume and/or
supporting documentation will be verified. Please follow all
instructions carefully. Errors or omissions may affect your rating
or consideration for employment.
The Department of Veterans Affairs performs pre-employment
reference checks as an assessment method used in the hiring process
to verify information provided by a candidate (e.g., on resume or
during interview or hiring process); gain additional knowledge
regarding a candidate's abilities; and assist a hiring manager with
making a final selection for a position.
For more information on the "Who may apply" eligibility
requirements, please refer to the OHRM Status Candidates and Other
Candidate Definitions document.
Placement Policy: The posting of this announcement does not
obligate management to fill a vacancy or vacancies by promotion.
The position may be filled by reassignment, change to lower grade,
transfer, appointment, or reinstatement. Management may use any one
or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service
members.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
To apply for this position, you must provide a complete Application
Package which includes:
The following documents are accepted, and may be required if
applicable to your eligibility and/or qualifications for this
position. Please use this checklist to make sure you have included
other documents required for your application, such as a copy of
your transcript (if using education to qualify), SF-50's
(current/former Federal employees), documentation to support
Veterans Preference claims, or ICTAP/CTAP documentation (for
displaced Federal employees). You will not be contacted for
additional information.
SF-50, Notification of Personnel Action (if applicable for Time in
Grade and/or Eligibility):
Veterans' Preference: When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the
form. Documentation is required to award preference. For more
information on Veterans' Preference, please visit Feds Hire Vets -
Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
All applicants are encouraged to apply online. To apply for this
position, you must complete the questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11863748.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Application page will display the status of
your application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
David Jackson
Phone
573-814-6400
Email
david.jackson6@va.gov
Address
Harry S Truman Memorial Veterans Hospital 800 Hospital Drive
Columbia, MO 65201 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Required Documents
To apply for this position, you must provide a complete Application
Package which includes:
The following documents are accepted, and may be required if
applicable to your eligibility and/or qualifications for this
position. Please use this checklist to make sure you have included
other documents required for your application, such as a copy of
your transcript (if using education to qualify), SF-50's
(current/former Federal employees), documentation to support
Veterans Preference claims, or ICTAP/CTAP documentation (for
displaced Federal employees). You will not be contacted for
additional information.
SF-50, Notification of Personnel Action (if applicable for Time in
Grade and/or Eligibility):
Veterans' Preference: When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the
form. Documentation is required to award preference. For more
information on Veterans' Preference, please visit Feds Hire Vets -
Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this
position, you must complete the questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11863748.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Application page will display the status of
your application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
David Jackson
Phone
573-814-6400
Email
david.jackson6@va.gov
Address
Harry S Truman Memorial Veterans Hospital 800 Hospital Drive
Columbia, MO 65201 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: usagov, Columbia , Telephone Operator, Other , Columbia, South Carolina
|
Click
here to apply!
|
