Patient Access Specialist: Radiology (days, M-f)

Company: University of Missouri
Location: Columbia
Posted on: March 19, 2023

Job Description:

SHIFT: Monday - Friday, 7:30AM to 4:00PM SALARY RANGE: $14.80 - $23.32/hour WORK LOCATION: On Site - NextGen JOB SUMMARY: Primarily scheduling patient appointments via telephone only. No face to face patient contact. BASIC FUNCTION AND RESPONSIBILITY Communication Center based coordination of complex appointment scheduling, linking consults and ancillary services required for assigned specialties across multiple service lines. Receive inbound contacts (multi-line calls, Transition of Care, emails, faxes, etc.) from patients, providers, and healthcare teams requesting services performed within MUHC. CHARACTERISTIC DUTIES Responsible for multi-disciplinary scheduling across multiple service lines. Provide patients with information on providers, directions to locations and special instructions. Interview caller to obtain full understanding of information being requested. Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success. Monitor calls and distribute work to team and/or sections for completion of requests/needs. Responsible for satisfying the customer and maintaining the image of MUHC. Participate in training and observation of new team members Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary. Request, prepare and ensure the completeness of the patient medical record and physician orders. Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX/GE, Cerner, etc. appropriately within introductory period SUPERVISION RECEIVED Supervision is received from an appropriate supervisor, as determined by the department manager. Employee receives little instruction on day-to-day work and receives general instruction on new assignments. QUALIFICATIONS High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be obtained is required. Minimum of one year related experience in medical office, hospital, medical call center or similar customer service environment is required. Education maybe used in lieu of work experience. PREFERRED QUALIFICATIONS: Additional license/certification requirements as determined by the hiring department. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs. PERFORMANCE EXPECTATIONS: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice SAFETY SENSITIVE STATUS: This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

Keywords: University of Missouri, Columbia , Patient Access Specialist: Radiology (days, M-f), Other , Columbia, South Carolina