Patient Care Coordinator II
Company: Carolinas Center For Oral & Facial Surgery
Location: Lexington
Posted on: March 19, 2023
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Job Description:
The Patient Care Coordinator II facilitates check-out area
activities and is responsible for the continuation of delivering an
exceptional patient experience. This role has an emphasis on
promoting communication throughout the Practice, performs
administrative duties relative to patient relations, and thrives by
taking a very systematic and meticulous approach to data entry and
record keeping.Essential Duties and Responsibilities:Greets
patients as they complete their visit and obtains information
needed to schedule follow up appointments.Updates patient chart;
takes chart to designated area.Effectively communicates with
clinical and administrative staff to help maintain efficient
Practice flow.Answers telephone and intercom quietly and
courteously and receives and relays messages effectively.Maintains
and protects each patient's right to confidentiality.Monitors the
patient reception and waiting areas and neatens areas as needed;
restocks patient restroom as needed.Identifies emergencies and
initiates response according to Practice policy.Modifies
appointment schedule as necessary throughout the day; notifies
clinical personnel as appropriate for the situation.Documents that
information received from the patient is disseminated to the
appropriate people or departments.Reviews schedule one week in
advance and prepares as necessary (make sure chart, x-rays,
referral letters, pathology reports, models and MRI or CT films
with report are available at the appropriate office).Telephones
patients who missed appointments, documents in established
patients' charts.Performs interdepartmental errands when
needed.Assists with preparation, storage, and maintenance of
Practice records and reports.Verifies all information on the
patient charts during the check out process, obtains missing
information as needed.Assists with end of day filing of medical
records; verifies all paperwork is secured in chart.Performs end of
day financial task (end of day balancing).Performs patient check
out (obtaining/verifying insurance information, financial
arrangements, collects fees, files pre-treatment estimates, balance
collections, etc.).Opens and sorts mail as needed.Other duties as
assigned.Minimum Qualifications:Associate degree or a high school
diploma and relevant experience (minimum of 2 years in a customer
service role)Prior dental or medical front office experience2-3
years clerical experienceElectronic medical record experience and
proficient with technologyExperience with medical/dental
insurances, ICD-10 coding, data entry, appointment/surgery
scheduling
Keywords: Carolinas Center For Oral & Facial Surgery, Columbia , Patient Care Coordinator II, Other , Lexington, South Carolina
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