Guest lead
Company: Stand Out For Good, Inc.
Location: Columbia
Posted on: January 26, 2023
Job Description:
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with 130+
locations in 40 states. It feels like a sanctuary - a place of
beauty from the inside out. From welcoming experiences and warm
associates to thoughtfully curated products, our brand is built
upon the founding principles of giving back and making a difference
in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more
than just our motto, they are why we exist. From Mission Mondays,
where 10% of our net proceeds go directly to local charitable
organizations, to our long-standing partnership with Coprodeli USA,
in which we are in the process of building 22 schools for
impoverished communities in Peru, we are committed to giving back
in meaningful ways to those in need.
Position Overview
Reporting to the Store Leadership, the Guest Leadleads and supports
management by directing activities required to achieve all store
goals, including world class guest service, sales objectives, loss
prevention, and merchandising presentation while driving both
associate and guest engagement. Provide guests with exceptional
service, through relationship building, product knowledge sharing,
and presenting a clean, well-maintained store environment.
What We Offer
- $20 / hour base pay
- Paid Time Off
- Generous associate discount
- 401k with company match
- Advancement opportunities
- Free Mental Health support
- Free Financial Wellness support
People
- Fosters a guest-focused team environment by anticipating
guest's needs, exceeding expectations, and adhering to the Altar'd
State service standards; coaches associates on guest interactions
to increase transactions and capture guest opportunities
- Serves as Manager on Duty when managers are not present
- Helps develop team to accomplish store's business objectives
through coaching, investment, retention and motivation
- Creates a learning environment for associates
- Addresses guest concerns, coming to resolution when possible,
and involving management where appropriate
- Shares information and communicates clearly to all levels of
the team
- Holds self and employees accountable for achievement of
financial results and statistical standards
- Manages conflict and coaches by applying company's recommended
processes, standards and guidelines
- Empowers and involves associates in decision-making
processes
- Fosters team commitment through support, relationship building,
and recognizing individual contributions
- Leads by managing through change and adversity
- Acknowledges, interacts and builds relationships with guests;
creates guest loyalty
- Consistently receives positive, unsolicited guest feedback
- Communicates effectively with store management and guests
- Treats others fairly, with respect, and values differences;
does not pass judgment on potential guests
- Supports an environment of learning and trust by acting as a
positive role model
Process
- Ensures attainment of sales and inventory shortage goals
- Implements merchandise presentation, restocking and recovery to
maximize productivity
- Understands the Altar'd State culture, and ensures compliance
with all Altar'd State values & practices, and store operational
standards
- Consistently meets or exceeds store and individual goals of
Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per
Transaction (UPT), and contributes to the store's overall
goals
- Controls workflow through successful planning and
delegation
- Executes task directives within designated timeframes
- Completes opening/closing procedures and tasks as directed by
management with a guest focus
- Adheres to loss prevention practices and is aware of and
reports potential incidents, to ensure shortage control and to
protect Company assets
- Maintains a safe work environment and reports any potential
hazards
- Participates and assists in the preparation for the stores'
inventory
- Participates in store walk-throughs with team, communicating
successes and opportunities in key store areas
- Communicates effectively with executive team
- Recommends ideas to improve standards and processes
- Reports to work as scheduled; records time worked accurately by
using the time and attendance system; remains flexible to the needs
of the business
- Receives feedback and fosters dialog around solutions
Presentation
- Maintains an awareness of brand aesthetic and relevance to the
store environment and communicates with team
- Maintains a clean and presentable store environment
- Assists in the construction of merchandising and window
displays
- Represents the brand by adhering to appropriate standards of
dress and grooming
Qualifications
- Must be 18 years of age
- Previous retail experience preferred
- Physical ability to perform tasks, which could require
prolonged standing, sitting, reaching, kneeling and / or squatting
frequently. May be required to occasionally climb ladders, climb
and descend stairs frequently, depending on location. Must be able
to lift and carry 30 pounds regularly without assistance.
Stand Out For Good, Inc. is an equal opportunity employer and
values diversity. All employment decisions are decided on the basis
of qualification, merit and business need. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex or national origin.
Keywords: Stand Out For Good, Inc., Columbia , Guest lead, Other , Columbia, South Carolina
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