Solutions Architect
Company: EDWARD JONES
Location: Columbia
Posted on: January 25, 2023
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Opportunity Overview
At Edward Jones, Technology Enterprise Services team is responsible
for providing current, efficient, and stable tools to Service and
Operation associates. Our key systems include Salesforce Service
Cloud (chatbot, live chat, communities), ServiceNow, Pendo,
Clarabridge, multiple web-based applications and batch programs. We
are responsible for supporting and enhancing existing systems and
developing technology solutions that support and enhance service
and operation divisions in alignment with firm's vision.
What you'll do
As a Technical Architect, you will be responsible for designing and
delivery of cloud-based solutions and technologies to support
enterprise client service needs. It requires the Architect to
maintain understanding of cloud computing eco-systems that include
case management, ITSM and development of cross-cloud architecture
solutions. In this role, you will work closely with other members
of the team, product managers and product owners to be the lead
technical person.
Essential Responsibilities and Tasks:
Evaluate, design, implement and
Support Salesforce Service Cloud module changesDesign, implement
and support Clarabridge integrationsDesign, implement and support
Pendo Cloud integrationsWork closely with support teams, Systems
and business leads to promote technical and functional upgrades,
enhancements and best practices/industry standards.Focus on
continuous improvement to drive a seamless, modernized
associate/user experience.Participate in the analysis, design,
develop, testing, and implementation activities within the areas of
responsibility.Assist, mentor, and train other team
members.Participating in continuous explorationWork closely with
support teams, delivery manager and product owners to address
incidents and problem queues, ensuring proper
prioritization.*Posted internally as a Technical Architect *What
you'll need
Bachelor's degree in IT, Computer
Science, Information systems is preferred.Experience with AI, REST
API, SOA, Content Management, MicroservicesAbility to work
independently and manage multiple task assignmentsUnderstanding of
Product Teams and Agile methodology and practicesStrong Analytical
and Technical skills Good communication and presentation skills to
be able to interact with business stakeholders.What Could Set You
Apart :
Experience with Security automation
and provisioning toolsExperience with Salesforce Service Cloud,
Communities, Chatbot, Live Chat and Knowledge
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $109696 - $186781
Category: Headquarters
Keywords: EDWARD JONES, Columbia , Solutions Architect, Other , Columbia, South Carolina
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