Guest Service Representative
Company: Home2 Suites by Hilton Blythewood
Posted on: November 26, 2022
\*\*\*Previous Hotel Experience is GREATLY preferred\*\*\*
\*Hiring for all positions\*
Principle Responsibilities & Position Purpose:
Increase guest satisfaction by providing efficient and courteous
guest service in accordance with the standards of the hotel while
adhering to guidelines and procedures. Execute selling strategies
to enhance the hotel revenue. Understands and implements the
mission statement, values, and culture at all times.
-1+ years of experience in customer service at a branded hotel
-High School diploma or equivalent of the same
-Must display professionalism and have characteristics of honesty
-Must have excellent attendance and be punctual
Work Environment & Context:
-Must be able to perform major life activities: standing, lifting,
bending, learning, reading, concentrating, thinking, and
-Must be able to stand for eight hours, bend, stretch, and
-Work schedule varies and may include occasionally working on
-Holidays, weekends, and evenings. Long hours sometimes
-Must be able to push or pull 60 pounds and lift and/or carry 30
Required Knowledge, Skills, and Abilities:
-Entire property, staff services, hours of operation, type of
rooms, locations, rates, and discounts
-Frequent Stay Program
-Reservations procedures including cancellations and "walking"
-Phone etiquette and answering procedures
-Be able to answer inquires of local shopping, dining,
entertainment, and travel directions
-Daily hotel operations, check daily events, bulletin boards, and
be up to date on changes, new procedures, and events
-Manager on Duty functions when necessary or as scheduled
-Computer literate to thoroughly operate property management
system: post charges, compute bills, collect payment, and make
-Multi task, detail oriented, remain service centric
-Communicate with guests, co-workers, receiving and transmitting
mail, phone and written messages and relay pertinent information
using log books
-Manage time effectively
-Assist with guest issues with professionalism maintaining
-Greet and register guests, provide room assignments, maintain
guest privacy, and accommodate special request when possible.
-Promote and sell services/amenities of the hotel.
-Promote repeat business by offering to take future reservations
and providing recommendations for alternate same brand-type
-Be aware of potential sales leads and contacts through guest
interaction. Report information to the appropriate individual.
-Keep housekeeping and other departments informed of any special
requests, late check-outs, and special needs areas.
-Check all credit cards for validity before the end of the
-Learn and utilize PMS, if applicable.
-Ensure all cash, check, and miscellaneous departments are in
balance at shifts end.
-Adheres to hotel policies regarding the use of cash banks,
drop/deposit logs, etc.
-Assist in other areas: cleanliness of property wherever assistance
is needed for guest satisfaction.
-Help maintain a clean and professional lobby, dining area:
dusting, vacuuming, cleaning tables, etc.
-Have a thorough working knowledge of emergency procedures.
-Practice safety standards at all times and be alert to hazardous
conditions. Report or correct any hazardous conditions
-Report any unusual occurrences or requests to the manager.
-Maintains a favorable working relationship with all other company
associates to foster and promote a cooperative and harmonious
-Where applicable, follow approved laundry procedures; ensure
understanding of operation of washers and dryers. -Assist with
folding linen according to proper standards.
-Utilize Service Recovery Log and other necessary communication
logs from shift to shift.
-Meets and exceeds guest expectations by providing service and
-Other duties as assigned or as indicated on letter of offer.
Positions for Possible Future Advancement:
The next step for this position is in a training capacity. The
ability to teach skills and competencies will enhance leadership
skills in preparation for further promotion. Once that is achieved,
the individual may qualify to be promoted to a Guest Service
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
* Flexible schedule
* 8 hour shift
* Weekend availability
Supplemental pay types:
Ability to commute/relocate:
* Blythewood, SC 29016: Reliably commute or planning to relocate
before starting work (Required)
* Hotel experience: 1 year (Required)
Work Location: One location%58047475%
Keywords: Home2 Suites by Hilton Blythewood, Columbia , Guest Service Representative, Other , Blythewood, South Carolina
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