Full Time Front Desk Guest Service Representative "$13.25 per hour"
Company: Hampton Inn & Suites Lexington, SC
Posted on: November 26, 2022
Job Title: Part Time Front Desk GSRs
Department: Front Desk
Company: Hampton Inn & Suites Lexington
Come join our family at the Hilton Award Winning state of the art
Hampton Inn and Suites located in the heart of Lexington!
Front Desk GSR responsibilities include but not limited to:
maintaining and promoting hospitality (Hamptonality) at all times;
Represents the hotel to the guest throughout all stages of the
guest's stay. Welcoming and attending to guests in a courteous,
efficient and friendly manner, both face-to-face and on the phone.
As part of this job, this individual is required to: demonstrate
good computer skills; accurately handle cash and charges; stand for
long periods of time; present a friendly, outgoing, energetic and
guest service-oriented demeanor. Flexibility to work days, nights,
weekends, and holidays as needed.
*DUTIES AND RESPONSIBILITIES*
This position is responsible for: handling guest registration and
room assignments, accommodating special requests whenever possible;
handling guest check-ins/check-outs in accordance with hotel
credit/cash handling policies in a efficient and friendly manner;
resolving customer complaints; assisting customers in all inquiries
in connection with hotel services, in-house events, directions,
local attractions, check cashing, safety boxes, etc.; canceling
room reservations according to procedures; and any other duties, as
Due to Covid-19 being upon us, you will be required to clean &
sanitize high touch points in lobby as well as other public spaces
during your shift.
*Qualifications Include: (not limited to)*
- Previous customer service experience is required. Previous
experience in a similar position or within a hotel preferred but
- Excellent communication skills both verbal and non-verbal.
- Guest service-oriented demeanor is required. Candidate should be
willing to go above and beyond for our guests and have a
professional, positive attitude.
- Previous experience with OnQ property management system a plus,
but not required. Excellent phone and computer skills is a
- Ability to read and speak English.
- Previous cash handling experience preferred.
Job Type: Part Time
Job Type: Part-time
Pay: From $13.25 per hour
* Employee discount
* Paid time off
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay
Following Hilton's CleanStay program
Ability to commute/relocate:
* Lexington, SC 29072: Reliably commute or planning to relocate
before starting work (Required)
* Hotel experience: 1 year (Preferred)
Work Location: One location%58047475%
Keywords: Hampton Inn & Suites Lexington, SC, Columbia , Full Time Front Desk Guest Service Representative "$13.25 per hour", Other , Lexington, South Carolina
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