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Full Time Front Desk Guest Service Representative "$13.25 per hour"

Company: Hampton Inn & Suites Lexington, SC
Location: Lexington
Posted on: November 26, 2022

Job Description:

Job Title: Part Time Front Desk GSRs

Department: Front Desk
Company: Hampton Inn & Suites Lexington

Come join our family at the Hilton Award Winning state of the art Hampton Inn and Suites located in the heart of Lexington!

Front Desk GSR responsibilities include but not limited to: maintaining and promoting hospitality (Hamptonality) at all times; Represents the hotel to the guest throughout all stages of the guest's stay. Welcoming and attending to guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service-oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed.

*DUTIES AND RESPONSIBILITIES*

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Due to Covid-19 being upon us, you will be required to clean & sanitize high touch points in lobby as well as other public spaces during your shift.

*Qualifications Include: (not limited to)*

- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred but not required.

- Excellent communication skills both verbal and non-verbal.

- Guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.

- Previous experience with OnQ property management system a plus, but not required. Excellent phone and computer skills is a requirement

- Ability to read and speak English.

- Previous cash handling experience preferred.

Job Type: Part Time

Job Type: Part-time

Pay: From $13.25 per hour

Benefits:
* 401(k)
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay

COVID-19 considerations:
Following Hilton's CleanStay program

Ability to commute/relocate:
* Lexington, SC 29072: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn & Suites Lexington, SC, Columbia , Full Time Front Desk Guest Service Representative "$13.25 per hour", Other , Lexington, South Carolina

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