Customer Relations Specialist (M-F 11am-8pm, every other weekend)
Company: Agape Care Group
Location: Gilbert
Posted on: August 4, 2022
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Job Description:
Job Description Become a Customer Relations Specialist with
Agape Care Group As a Customer Relations Specialist, you will an
integral part of a team that is responsible for executing call
center strategies to support our entire organization, including our
patients, families, referral sources and branches. The Customer
Relations Specialist is the core of our centralized operations, who
acts as a resource to the entire organization by answering calls in
an efficient, courteous, and accurate manner, while assessing
customer needs and offering solutions, in alignment with Agape Care
Group---s mission, vision & values. The ideal candidate for this
role will be a happy, energized, self-starter who is dedicated to
learning multiply technology platforms, with a strong verbal and
written communications skill set, and who fosters a positive and
engaging work environment by delivering unparalleled customer
service during every interaction Must be technologically savvy with
an aptitude for learning and have exceptional customer interaction
skills. This role requires the ability to support a high volume of
incoming calls and quickly provide solutions, appropriately triage
issues while navigating technology. The Customer Relations
Specialist will process all incoming referrals serve as the
information specialist for internal and external customers, and
ensures timely follow-up for all calls, referrals or questions. And
just like all of our team members, our Customer Relations
Specialists have access to Agape Care---s supportive leadership
team and professional development opportunities with plenty of room
for advancement. We---re Offering Great Benefits When You Join Our
Family Tuition Reimbursement Immediate Access to Paid Time Off
Employee Referral Program Bonus Eligibility Matching 401K Annual
Merit Increases Years of Service Award Bonuses Pet Insurance
Financial and Legal Assistance Program Mental Health and Counseling
Programs Dental and Orthodontic Coverage Vision Insurance Health
Care with Low Premiums $500 Matching Health Savings Account
Short-term and Long-term Disability Virgin Pulse Wellness Program
Fertility Assistance Program About Agape Care Group A leading
hospice, palliative, and pediatric comfort care provider in the
Southeast, Agape Care Group is dedicated to serving patients and
families with love and delivering the highest quality care. Our
network consists of Agape Care South Carolina and Agape Care
Georgia, and at any location within our company, you---ll find a
career that means something. You---ll not only have the opportunity
to use your skills to make a real difference, but you---ll also be
part of an inclusive, respectful work environment filled with peers
who have answered the call to care for others. Our Company Mission
Agape Care---s mission is to serve with love, providing comfort and
support through compassionate care and meaningful experiences. For
our team members, these aren---t empty words. In every interaction,
no matter how big or small, we---re dedicated to providing a
superior experience for patients facing life-limiting illnesses and
their families. A heart to serve patients and families and a
passion for providing the best possible care Education: Associate
Degree preferred Experience: 1 years of customer service/customer
relations experience in a healthcare or call center setting.
Required: Reliable transportation, valid driver's license and proof
of auto insurance. Ability to sit, stand, bend, move intermittently
and lift at least 25lbs and bear the weight of an average adult
effectively We---ve worked hard to build a caring culture of
integrity, communication, diversity and positive experiences, and
we---d love for you to join our family. Pay is determined by years
of experience and location.
Keywords: Agape Care Group, Columbia , Customer Relations Specialist (M-F 11am-8pm, every other weekend), Other , Gilbert, South Carolina
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