Customer Experience Coordinator (20) Teller/Platform - Lexington
Company: TD Bank, N.A.
Location: Lexington
Posted on: June 25, 2022
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Job Description:
Company OverviewAbout TD Bank, America's Most Convenient Bank -
TD Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook
at www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US .TD Bank, America's Most Convenient Bank,
is a member of TD Bank Group and a subsidiary of The
Toronto-Dominion Bank of Toronto, Canada, a top 10 financial
services company in North America. The Toronto-Dominion Bank trades
on the New York and Toronto stock exchanges under the ticker symbol
"TD". To learn more, visit www.td.com .Job DescriptionThe Store
Customer Experience Coordinator provides legendary customer service
in both Teller transactions and Platform Customer Service, while
selling/cross-selling and referring TD Products to new and existing
customers. The Store CEC recommends appropriate products and
services related to spending and saving. The Store CEC completes
teller transactions, services customers with non-complex platform
needs, and opens new deposit accounts. Consistently executes
appropriate behaviors to deliver a Legendary Customer experience in
the Store Conducts needs-based conversations and offers financial
solutions to meet our Customers' needs Makes quality referrals to
appropriate partners Responsible for meeting individual performance
metrics Responsible for making sound decisions and timely problem
resolution Provides exceptional Customer Service by meeting all
Customer demands as they relate to both teller and some platform
activities Generally resolves problems independently, escalating
more difficult issues to management Focuses on servicing the
customer, on both the teller line and platform, with the added
responsibility of simple product sales; Activities include but are
not limited to: Teller transactions, Open/Close Personal Deposit
Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and
On-Line banking Drives referrals to store colleagues and partners
to support the broader more complex financial needs of customers
May train and act as a mentor to new Tellers Requirements High
school diploma or GED 1+ years related experience required Superior
Customer Service skills Teller experience (Preferred) Strong
organization skills to handle multiple tasks in a fast-paced
environment Excellent communication skills with ability to be
concise, clear and consistent Demonstrated effective
problem-solving skills Demonstrated ability to schedule and
prioritize work Demonstrated ability to work independently and
within deadlines Sound judgment in decision making and problem
solving Proficient in Microsoft Office Notary License (Preferred)
Hours20InclusivenessAt TD, we are committed to fostering an
inclusive, accessible environment, where all employees and
customers feel valued, respected and supported. We are dedicated to
building a workforce that reflects the diversity of our customers
and communities in which we live in and serve, and creating an
environment where every employee has the opportunity to reach their
potential.If you are a candidate with a disability and need an
accommodation to complete the application process, email the TD
Bank US Workplace Accommodations Program at USWAPTDO@td.com .
Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, N.A., Columbia , Customer Experience Coordinator (20) Teller/Platform - Lexington, Other , Lexington, South Carolina
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