IT Service Desk Coordinator II

Company: AOB Products Company
Location: Columbia
Posted on: June 24, 2022

Job Description:

The IT Service Desk Coordinator II role is to support and maintain company technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The candidate will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third-party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multitask in a busy environment and transfer accurate information to appropriate staff is critical to this position.Education and Experience:--- Associates Degree preferably in Information Systems, Computer Science or equivalent experience1-5 years of experience. Competencies and Skills:--- Prior Service Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware--- Strong Customer Service Skills, supporting and interacting with end users is necessary--- Experience in troubleshooting a wide variety of hardware and software--- Knowledge of current office automation tools and hardware platforms is desirable--- Self-motivated, able to work independently--- Ability to adapt to corporate and manufacturing environments--- Prior experience with CAD/CAM software and CNC machines a plusEssential Duties and Responsibilities:--- Manage and track inventory of hardware, including asset and software license management--- Excellent verbal, and written skills required--- Must possess above average time management and organizational skills--- Flexibility in work schedule is required, participation in an on-call rotation to ensure 24/7 operations of critical systems, and the ability to work weekends, and holidays--- Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles--- Team player in a fast paced, customer focused service department--- The ability to work with people in varied organizational relationships--- Occasional travel is required as a part of this roleNOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.Physical Demands:--- Prolonged sitting and performing typical office related duties.--- Extended time in sitting position, prolong use of computer and possible eye strain.--- Occasional: walking, standing, bending, kneeling, squatting, reaching, fine and gross upper body motor movement.--- Occasional lifting: 20 to 30 pounds.--- All employees are required to apply ergonomic correctness to all job tasks.PI182649163

Keywords: AOB Products Company, Columbia , IT Service Desk Coordinator II, Other , Columbia, South Carolina