Home Care Business Development Liaison
Company: Home Care Assistance
Location: West Columbia
Posted on: May 16, 2022
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Job Description:
Build and Maintain Relationships with Referral Sources for the
Nation's Leading Provider of Home Care Services as a Business
Development / Home Care Liaison for TheKey
Are you a dynamic sales/business development professional with
stellar Emotional Intelligence (EQ)? If this sounds like you,
consider joining our team. This is a role with exciting
opportunities and the ability to grow and expand. Consider just a
few of the advantages of this role:
Position Summary
You will be responsible for building and maintaining referral
relationships, acquiring new clients, ensuring overall satisfaction
with TheKey services, and coordinating with local teams to ensure
the provision of high-quality service. You will be the face of
TheKey in the communities as you also serve as an advocate for
older adults. Your referral sources will include the Healthcare
ecosystem (approx. 60 percent) with contacts such as senior living
communities, geriatric care managers, skilled nursing facilities
and hospitals. The remainder of your time will be spent with
sources in the Legal/Financial world including elder law/estate
planning attorneys, wealth advisors, fiduciaries and conservators,
corporate bank trustees and long-term care insurance advocates. As
you can see, there's a wide net of referral sources and
stakeholders that you will need to interact with daily.
This is a purposeful role, and your activities will help our
clients improve service delivery to patients, enhance quality of
life and improve outcomes.
You will be responsible for maintaining a book of business that
meets and exceeds established revenue and client acquisition
targets. Regardless of whether you are stepping into an established
market or a start-up territory, your goal will be to continue to
re-win relationships / business and pursue new referral
accounts.
Role Specifics
The ideal candidate
The requirements listed below are representative of the knowledge,
skill, and/or ability required. To be a good fit for this
opportunity you will have:
Success Factors
To excel in this role you will be passionate about creating
awareness about long term care services in the local communities
you serve. The ideal candidate for this position has deep emotional
intelligence and a personal commitment to always doing the right
thing.
It's important to note that this is a challenging, nuanced sale
with a long, consultative cycle. The right professional will view
this as an exciting opportunity versus a challenge. Since you
aren't selling a tangible product, you will need to "tell a story"
and leverage your proven influencing skills to educate our clients
and ensure they understand the full value that our services
provide.
In addition to establishing rapport with external referral sources,
your success in this role will also rely on your ability to
establish strong working partnerships with your internal operations
team. So much of this sale is in partnership with the Client Care
Manager, Staffing Manager, and other contacts and it requires an
entire team approach to execute a sale. You'll need the ability to
navigate through tough conversations with multiple stakeholders,
decision makers and family members involved. In a nutshell, you
will be the liaison between the referral source, customer and
internal team; navigating and driving synergy between each of these
key contacts.
You will know you're succeeding if you have hit the following
KPIs/goals: activity, leads and revenue / client starts.
Benefits for full time employees
For nearly 20 years, TheKey (formerly Home Care Assistance) has
helped clients achieve successful long-term aging at home with
comprehensive, concierge-based care. Ensuring the dignity, safety,
and independence of its clients, TheKey is committed to changing
how the world lives and ages at home. Employee-teams get the
training, resources, and support they need to deliver an
exceptional care experience for clients and their families. Founded
in Silicon Valley, TheKey has grown from a single location to
service coverage throughout North America enabling clients to live
life on their own terms, in their own homes. View our video to
learn more about TheKey.
Awards and Affiliations
TheKey is consistently recognized as a first-in-class service
company. Here's a small sampling of a few of our many
accolades:
EY Entrepreneur of the Year, Lily Sarafan
INC Hire Power Awards
Innovations in Healthcare ABBY Awards
Alzheimer's Association, Alzheimer's Workplace Alliance
Parkinson's Foundation
TheKey recommends all internal corporate and field office employees
to be fully vaccinated. If you are subject to a state/local vaccine
and/or booster mandate, you will be required as a condition of
employment to present proof of vaccination or subject to applicable
law concerning exemptions/accommodations.
TheKey is an equal opportunity employer. TheKey prohibits
discrimination and harassment of any type and affords equal
employment opportunities to employees and applicants without regard
to race, color, religion, sex, age, national origin, disability
status, protected veteran status, or any other characteristic
protected by law.
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Keywords: Home Care Assistance, Columbia , Home Care Business Development Liaison, Other , West Columbia, South Carolina
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