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Department Leader, Test & Learn

Company: EDWARD JONES
Location: Columbia
Posted on: May 16, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Test & Learn Department Leader
Location : St. Louis
Hybrid Model - Candidate can work 2 - 3 days from home

The Test and Learn Department Leader is responsible for planning, directing, and leading a department consisting of teams of associates and contractors responsible for test operations, best practices, enablement, research, design, analytics and prioritization of technology and non-technology solutions.
We are looking for a candidate that has experience using design thinking to discover and deliver solutions driven by real world test data and is a thought leader in the application of human centered design. You'll be joining our diverse team of problem solvers that employ design and systems thinking to conceptualize and develop high-impact, creative outcomes. We believe that authentic connections, intellectual humility, and restless curiosity deliver the most powerful solutions and we're relentlessly focused on the human at the center of every challenge.

Key Responsibilities:

  • Responsible for overall testing capability success and direct impact on business to ensure quality, usefulness and consistent advances in the product or experience
  • Develop, improve and implement best practice processes, test strategies, standards and documentation; to ensure the products and services provided by Edward Jones comply with both external and internal requirements and provide exceptional user experiences
  • Work with highly collaborative business owners and cross functional delivery teams to develop and implement test plans/cases to increase confidence in business outcomes
  • Direct teams through the entire in field test delivery process, executing on the considered end-to-end experience with measurable outcomes
  • Support client engagements by contributing to RFPs, support pitches, roadmap explanations and planning
  • Communicate overall vision through their team and ensure alignment
  • Participate in the creation, harvesting, protection, and reuse of the firm's intellectual capital and will actively participate in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchangesQualifications Required in the Job:
    • Bachelor's degree in Human Factors, Instructional Design, Computer Science, Digital Media, Research, Engineering, or equivalent experience
    • 7 years of experience in operations strategy including but not limited to: business & process modeling, operations transformation, sales and operations planning
    • 5 years of experience practicing Human Centered Design, and Design Thinking methodologies
    • 3 years of experience on driving transformational changes in large organizations
    • 3 years of experience on strategic research methodologies
    • 3 years of experience on delivering outcomes through agile and waterfall methodologiesProblem Solving:

      Problems are large, complex and ambiguous, requiring a high-level analytical ability and creativity to address.
      • Applies Design Thinking to determine priority, scope and relationships of existing and proposed solutions
      • Is able to lead business leader through processes to systematically break down complex business issues methodically into to testable hypothesis, design tests, and measure outcomes through data
      • Is able to anticipate communication issues and is able to assess opportunities, trends and impacts; must be able to communicate across functions to understand the full breath of the problems and situations.
      • Develops and executes on-going improvements to all processes related to the department as well as divisional opportunities (e.g. firm prioritization, strategic planning, resource management, etc.)
      • Leads negotiations between development and business to collaborate in order to elevate the overall design.Decision Making:

        Decisions result in overall design success or failure and have direct impact on the business.
        • Champions design decisions with qualified rationale that is justified through their own experience and in field test data, or through findings from other Design professionals.
        • Negotiates and evolve the design with stakeholders in the product team and ensure the integrity of the design is upheld in the delivered product.
        • Understands the client's business and brand objectives and can articulate the personality of the transformative idea within the client's brand standards.
        • Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy.
        • Recognized as an expert in their field.Span of Influence:

          The Test and Learn Department Leader is responsible for providing leadership, development, and mentoring to Team Leaders, Project Leaders, Technical Leaders and associates.
          • Accountable for projects or programs involving multi-functional, country-wide or regional teams.
          • Participates in the overall improvement of the Design community by way of thought leadership, design excellence, education and mentorship.
          • Manages the relationships across the stakeholder spectrum and facilitates interactions; a significant level of customer and stakeholder interaction is required.
            • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
              • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
                From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
                Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
                Salary: $128299 - $218456
                Category: Headquarters

Keywords: EDWARD JONES, Columbia , Department Leader, Test & Learn, Other , Columbia, South Carolina

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