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Customer Relations Specialist-Regional Float

Company: Compass Health Network
Location: Columbia
Posted on: January 16, 2022

Job Description:


**Please note that this position will cover offices in Columbia, Fulton, and Jefferson City. Travel will be required**

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments.


Core Responsibilities

  • Reception
  • Data Entry, Intake Paperwork, Insurance Verification, Collect Co-Pays, if applicable
  • Answer all phone calls and emails politely and direct to appropriate office staff
  • Distribute daily mail
  • Keep office supplies and PPE in stock
  • Work with IT department and GFI digital to ensure Office equipment and printers are working properly
  • Follow daily room schedules for clients and co-workers
  • Ensure office space is picked upOther Responsibilities

    • Adhere to all HIPAA guidelines/regulations
      • Conduct self in accordance with employee manual
      • Keep abreast of any updates/changes and relay those to the Office Supervisor
        • Regularly attend work except for approved absences
        • Attend all training as required
        • Maintain Compass "Champion" behavior
        • Provides services with a commitment to service excellence
        • Team oriented and values diversityDESIRED DEMONSTRATED KEY COMPETENCIES
          • Analytical Thinking
          • Change Readiness
          • Collaborative Relationships
          • Communication - Oral
          • Communication - Written
          • Empowers Others
          • Flexible Thinking
          • Leadership
          • Multitasking/Planning
          • Organizational/Time Management
          • Teamwork


            High School/GED preferred


            At least one year experience in customer service required

            Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Keywords: Compass Health Network, Columbia , Customer Relations Specialist-Regional Float, Other , Columbia, South Carolina

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