Customer Relations Specialist-Regional Float

Company: Compass Health Network
Location: Columbia
Posted on: January 16, 2022

Job Description:

POSITION PURPOSE

**Please note that this position will cover offices in Columbia, Fulton, and Jefferson City. Travel will be required**

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

Core Responsibilities

• Reception
• Data Entry, Intake Paperwork, Insurance Verification, Collect Co-Pays, if applicable
• Answer all phone calls and emails politely and direct to appropriate office staff
• Distribute daily mail
• Keep office supplies and PPE in stock
• Work with IT department and GFI digital to ensure Office equipment and printers are working properly
• Follow daily room schedules for clients and co-workers
• Ensure office space is picked upOther Responsibilities
  
  
  
  • Adhere to all HIPAA guidelines/regulations
    • Conduct self in accordance with employee manual
    • Keep abreast of any updates/changes and relay those to the Office Supervisor
    • Other duties as assignedESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE
      
      • Regularly attend work except for approved absences
      • Attend all training as required
      • Maintain Compass "Champion" behavior
      • Provides services with a commitment to service excellence
      • Team oriented and values diversityDESIRED DEMONSTRATED KEY COMPETENCIES
        
        • Analytical Thinking
        • Change Readiness
        • Collaborative Relationships
        • Communication - Oral
        • Communication - Written
        • Empowers Others
        • Flexible Thinking
        • Leadership
        • Multitasking/Planning
        • Organizational/Time Management
        • Teamwork
          
          
          
          EDUCATION
          
          High School/GED preferred
          
          WORK EXPERIENCE
          
          At least one year experience in customer service required
          
          Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Keywords: Compass Health Network, Columbia , Customer Relations Specialist-Regional Float, Other , Columbia, South Carolina