Patient Engagement/Outcomes Specialist
Company: Compass Health Network
Posted on: January 15, 2022
Compass Health Network is looking for a Patient
Engagement/Outcomes Specialist who - supports Patient
Engagement/Outcomes by assessing, implementing, and monitoring
healthcare options and services with the goal of engaging patients
in accessing health services, thereby increasing the likelihood of
improvement of the health status of identified populations.
*Hours are Monday-Friday from 8:00 am - 5:00 pm
ESSENTIAL FUNCTIONS - JOB SPECIFIC
--- Patients not currently in the practice:
o Provide outreach to patients not currently receiving Health
Center services using contact information provided by health plans
for outreach activities.
o Encourage identified patients to access Health Center lines of
--- Patients currently in the practice:
o Use reports to proactively prevent care gaps, address existing
care gaps, and provide follow-up by scheduling patients to address
any identified care gaps. These could include specific health needs
i.e. diabetics, pediatric patients, etc.
o Receive and review ED and hospital notifications, schedule
follow-up visits, and ensure summary notes are made available to
the provider in preparation for a follow-up visit.
o Follow-up with patients that miss appointments and
o Utilize available information to evaluate the effectiveness of
services provided in producing the desired outcomes.
o Assist in a variety of initiatives and programmatic performance
monitoring as determined by supervisor and senior management.
--- Overall essential functions:
o Passion for positive customer experiences.
o Collaborate with health care team to coordinate patient care.
o Educate patients to the services offered by the organization that
can improve their health.
o Prioritize multiple tasks and demands while demonstrating an
ability to foster relationships with patients and their caregivers
to increase the likelihood of patient retention.
o Tracks, manages, documents, identifies, and reports patient data
to contribute to program performance and fiscal outcomes, and
improved patient outcomes. Demonstrates an impact on an increased
number of kept and scheduled patient appointments.
o Demonstrates improvement in clinical quality measures through an
increased number of wellness visits, screenings, chronic disease
management follow-up, etc. to support overall clinical quality
measure performance and value-based payment initiatives.
o Comply with all federal and state privacy laws.
o Proficient in Microsoft Office products, electronic health
record, and electronic mail.
Bachelor's degree preferred
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL
At least three (3) years' experience required
Compass Health is an Equal Opportunity/Affirmative Action Employer
and an E-Verify participant.
Keywords: Compass Health Network, Columbia , Patient Engagement/Outcomes Specialist, Other , Columbia, South Carolina
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