Customer Service Representative

Company: iQor
Location: West Columbia
Posted on: January 13, 2022

Job Description:

Work from Home- Customer Service Representative
LocationFully Remote
Job typeFull time
We are seeking Customer Service Representatives to assist our clients customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
A world of opportunity is waiting...
Lets get started!
Benefits
Medical, Dental, Vision (Eligible after 30 days)
Tuition Reimbursement
Paid Time Off (Earn immediately and use after 90 days)
Referral Incentive Program
Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
Performance Bonus
Responsibilities
Answer inbound calls and greet customers with energy and enthusiasm
Collaborate as part of a team to accomplish individual and team results
Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues
Demonstrated expertise in knowledge of policies and procedures related to client policies
Utilizing software, databases, scripts, and tools appropriately.
Requirements
Candidate must be residing in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, VA, WV
Minimum High school diploma, GED
At least 6 months of customer service experience in a transaction based environment (call center, food service, hospitality, or retail) preferred, demonstrating ability to be empathetic and compassionate
Attendance is key to success and necessary to meet objectives
Clear a criminal background check and drug screen
Work from Home Requirements
Environment: Quiet, secure, and distraction free for the duration of working hours.
Landline Phone: Not required
Internet: Wireless not permitted.
Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
Connection: Direct connection from modem to PC required
Were excited youve considered to Be More with iQor. Well help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.
About iQor US
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Keywords: iQor, Columbia , Customer Service Representative, Other , West Columbia, South Carolina