Customer Care Representative-Remote w/ $1,000 Sign On Bonus
Company: Atlantic Broadband
Location: West Columbia
Posted on: June 12, 2021
Our culture lifts you upthere is no ego in the way. Our
common purpose? We all want to win for our customers. We aim to
always be evolving, dynamic, and ambitious. We believe in the power
of genuine connections. Each employee is a part of what makes us
unique on the market: agile, dedicated, problem solvers.
Job Description :
Customer Care Representative
Customer Care Representatives are Atlantic Broadbands personal
experts on the other end of the phone line for our customers
whether they have questions on their bill, have service issues or
are looking to add digital cable, digital home phone or internet
services. If you are a pro at building relationships, have a desire
to keep up with the latest technology and gadgets, and like to work
in a team environment, this career is for you.
- Handle complaints concerning billing or services rendered,
referring complaints of service failures to designated departments
to seek resolution.
- Achieve proficiency in providing customer support for service
complaints within a required time frame.
- Answer questions regarding services and products; receive
telephone calls from cable customers to discuss billing questions
and service concerns.
- Handle customer needs and promote cable services to existing
and new customers with tact and courtesy.
- Place new installation orders, service orders for disconnects
and service changes generated from the customer.
- Responsible for researching customer complaints and processing
billing adjustments by inputting credits or other adjustments into
the computer records for customer accounts.
- Handles customer calls via phone or in person and receives
orders for installation, turn on, discontinuance, or change in
- Solicits sale of new or additional services.
- One year call center/customer care or other related customer
contact experience preferred.
- Basic computer/keyboarding skills.
- English/Ability to speak fluent Spanish
- High school diploma or general education degree (GED)
We are an equal opportunity employer and will consider all
qualified candidates regardless of race, color, religion, national
origin, gender, age, marital status, veteran status, and the
presence of a non-job related handicap or disability, or any other
legally protected status. DFWP
Atlantic Broadband Finance, LLC
Being inclusive is simply welcoming you to be yourself!
Being inclusive also means fostering a climate of trust and
respect, and encouraging diversity and equity for every candidate
wanting to be part of the Cogeco team.
Being inclusive allows us to reduce barriers in the workplace
and to take actions to enable accessibility for all!
Being inclusive is more than a word, it's our commitment to
If you need any accommodations to apply or as part of the
recruitment process, please contact us confidentially at email@example.com
Keywords: Atlantic Broadband, Columbia , Customer Care Representative-Remote w/ $1,000 Sign On Bonus, Other , West Columbia, South Carolina
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