Provides prompt, accurate, thorough and courteous responses to
all customer inquiries. Inquiries may be non-routine and require
deviation from standard screens, scripts, and procedures. Performs
research as needed to resolve inquiries.
60% Ensures effective customer relations by responding
accurately, timely, and courteously to telephone, written, web, or
walk-in inquiries. Handles situations which may require adaptation
of response or extensive research. Accurately documents
15% Initiates or processes adjustments or performs other research
as needed to resolve inquiries. Coordinates with other departments
to resolve problems. Responds to, researches and/or assists with
priority inquiries and special projects as required by
10% Provides feedback to management regarding customer problems,
questions and needs. Maintains accurate records on complaints
and/or other customer comments, and makes recommendations for
changes to management. Follows through on complaints until resolved
or reports to management as needed.
10% Maintains basic knowledge of quality work instructions and
company policies. Assists with process improvements through the
recommendation of changes in procedures and techniques discovered
during daily operations. Maintains all departmental productivity,
quality, and timeliness standards.
5% Assist with the training of new employees and cross training of
Required Education: High School Diploma or equivalent
Required Work Experience: 1 year of claims processing or
customer service experience OR Bachelor's Degree in lieu of work
This position is in Birmingham, AL.
This position is onsight.
High School Diploma or equivalent
Required Work Experience:
One year of claims processing or customer service experience OR
Bachelor's Degree in lieu of work experience.
Required Skills and Abilities:
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Ability to handle confidential or sensitive information with
Ability to learn and operate multiple computer systems effectively
Required Software and Tools:
Basic computer operating skills.
Standard office equipment.
We participate in E-Verify and comply with the Pay Transparency
Nondiscrimination Provision. We are an Equal Opportunity
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary
companies maintain a continuing policy of nondiscrimination in
employment to promote employment opportunities for persons
regardless of age, race, color, national origin, sex, religion,
veteran status, disability, weight, sexual orientation, gender
identity, genetic information or any other legally protected
status. Additionally, as a federal contractor, the company
maintains Affirmative Action programs to promote employment
opportunities for minorities, females, disabled individuals and
veterans. It is our policy to provide equal opportunities in all
phases of the employment process and to comply with applicable
federal, state and local laws and regulations.
We are committed to working with and providing reasonable
accommodations to individuals with physical and mental
If you need special assistance or an accommodation while seeking
employment, please e-mail email@example.com or call
1-800-288-2227, ext. 43172 with the nature of your request. We will
make a determination regarding your request for reasonable
accommodation on a case-by-case basis.