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BrightStar Care of Mid-Missouri: Customer Care Manager

Company: BrightStar Care of Mid Missouri
Location: West Columbia
Posted on: June 12, 2021

Job Description:

Are you looking for a home care job where you can make a difference in people s lives? Do you want to work for a home care agency that truly cares about you? That s where you can shine. Come work for us and see how BrightStar Care of Mid-Missouri's employees uphold A Higher Standard.What We Offer:At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: Bereavement pay 401(k) Time Off (Vacation and Sick) Insurance:O Medicalo Dentalo Visiono Critical Illnesso Cancero Hospital Confinemento Accidento Short-Term Disabilityo Whole Lifeo Term Life Mileage Reimbursement for clinical / administrative positions Free Training Part of a team with RN Oversight Employee referral bonus On-Call bonus Enterprise Champion for Quality 8 YEARS RUNNING Mobile shift access Weekly pay w/ direct deposit We promote from within Free continuing education Nurse and Employee of the month HomeCare Pulse Employer of Choice Joint Commission AccreditedResponsibilities Customer/client care effectively manages the customer care procedures and serves as point of contact for client/customer relations. Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meetclient care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies Assists in the development of organization goals and agency performance improvement activities Administers agency policies and procedures Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client s care Supervises, educates and coaches other field personnel, as directed by the Director of Nursing Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities Assures proper maintenance of clinical records in compliance with local, state and federal laws Assures compliance with all local, state and federal lawsRequirements High School Diploma required CPR Certification Proficient in MS Office (Outlook, Word, Excel, and PowerPoint) Flexibility and good time management skills A MUST Excellent organization, planning, and project management skills. Valid driver s license; valid state required proof of auto insurance. Transportation to meet the needs of position and scope of job responsibilities.We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Associated topics: customer service team manager, director, gerente de servicio, guidance, leadership, product support, review, service manager, supervisor, telephone

Keywords: BrightStar Care of Mid Missouri, Columbia , BrightStar Care of Mid-Missouri: Customer Care Manager, Other , West Columbia, South Carolina

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