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Customer Service Representative Retail

Company: Feed 8
Location: West Columbia
Posted on: June 12, 2021

Job Description:

Overview: Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

100% Work From Home

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Employee wellness and engagement programs

A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you'll enjoy the many benefits of working from home!

Removing the cost, stress and time constraints of a daily commute

Total comfort of working from your own home

A flexible work scheduled and more work life balance Responsibilities: Your Responsibilities

* Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner * Provide excellent customer service through active listening on every interaction * Troubleshoot and resolve customer issues through the use of desktop applications * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

Qualifications: What We're Looking for

Logical problem-solving skills

Availability to work various shifts

Ability to use Windows operating systems

Ability to type 25 wpm

Over 18 years of age

High School Graduate or GED

Predictable and reliable attendance

What We Prefer

6 -12 month customer service experience preferred

Consistent work history

Proven oral & written communication skills

Some Technical background and Sales experience

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Please join our Virtual Office for open interviews

https://teleperformance.zoom.us/j/98251300003

Zoom hours: Mon-Fri between 9AM-3:00PM EST

Keywords: Feed 8, Columbia , Customer Service Representative Retail, Other , West Columbia, South Carolina

Click here to apply!

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