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Customer Service Representative/Sales

Company: Electro-Spec, Inc
Location: West Columbia
Posted on: June 10, 2021

Job Description:

Job Description

Responsibilities:

The CSR's core responsibility is to support customers and co-workers with expertise regarding Electro-Spec's processes and services. The CSR will anticipate and resolve issues while meeting customer expectations and requirements.

Communicate directly with customers to understand business requirements Respond and follow-up to customer inquiries via phone, fax, and/or email Proactively approach the customer service role with suggestions on how to improve customer support processes Maintain a level of process and service expertise and competence through continuous training Communicate and escalate priority shipments and customer issues to the appropriate personnel Work with Production Manager to understand capacity levels and communication with customers Educate the customers on Electro-Spec's tools (website) to enable them to be more self-sufficient Customer ownership including understanding business forecast, if any, sales trends, customer specific requirements and/or changes, status updates and accurate and completed resolutions of issues that meet or exceed customer obligations Phone Skills Required Assist with Sales Quotations Flexibility in daily job function

Basic Skills/Requirements:

Customer software and programs

Ability to read and understand blueprints

Excellent Math skills

Excellent communication skills, oral and written

Detail-oriented

Business Etiquette

Minimum high school diploma or equivalent, excellent math skills a plus

Normal shift hours are 7:00 am -- 5:30 pm (T-F).

Benefits:

60 day - Insurance Benefits available (Medical, Dental, Vision, Life)

90 day - 401K/Roth

Vacation and Flex Time

Holiday Pay

Company Description

Electro-Spec is a diversified automated electroplating company that utilizes PLC automation for many of its processes. (i.e. Gold, Silver, Nickel, Tri-M3, Electroless Nickel, and Passivation) We are a dynamic company, well known in the plating industry for the high quality work we have produced in Indiana since 1959. We have a casual, team-oriented work environment; we also provide opportunities for career growth and advancement to employees at all levels at both locations.

Keywords: Electro-Spec, Inc, Columbia , Customer Service Representative/Sales, Other , West Columbia, South Carolina

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