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Bilingual Customer Service Associate - South Carolina

Company: WNS
Location: Columbia
Posted on: April 10, 2021

Job Description:

Descripci--n del empleo* Answer inbound calls and address customer inquiries pertaining to the specific product* Field a diverse variety of questions for a diverse group of accounts* Assist customers via phone with both internal and external inquiries* Responsible for delivering quality and outstanding customer service to customers while maintaining call center department guidelines* Perform product retention/stop save during cancellation calls.* Resolve all issues and offer additional services by utilizing our cross-sell program* Responsible for determining and resolving customers needs* Update customers account information in the system* Ensure customers needs are met following department procedures, standards and external regulations* Ensure adherence to federal, state and local laws and regulations as well as WNS Global Services, Inc. internal policies and procedures

Keywords: WNS, Columbia , Bilingual Customer Service Associate - South Carolina, Other , Columbia, South Carolina

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