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Tech Support Specialist

Company: TM Floyd & Company (TMF)
Location: Cayce
Posted on: February 25, 2021

Job Description:

Qualifications:* Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship* Bachelor's degree or associate degree in computer science, information technology, or job-related field OR 2 years of job-related experience plus 2 years in an IT technical help desk or call center environment OR 4 years of technical help desk or other job-related experience* 1 year of IT technical help desk or inbound--call center environment--experience* Able to provide technical advice, guidance, and informal training to customers using hardware and software programs* A+ experience desirableResponsibilities:* Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes* Complete customer requests and provide guidance in resolution of application, hardware, and software problems* Determine business impact of requests and escalate to higher-level professionals when necessary* Maintain knowledge database and call tracking database to enhance quality of problem resolutions* Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized* Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.* Analyze data to gain a better understanding of business impact* Conduct a gap analysis to respond to and align with customer business needs?Location: Columbia, SC TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!TM Floyd & Company participates in E-VERIFY.AAP, EEO21-00059

Keywords: TM Floyd & Company (TMF), Columbia , Tech Support Specialist, Other , Cayce, South Carolina

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