Tech Support Specialist
Company: TM Floyd & Company (TMF)
Location: Cayce
Posted on: February 25, 2021
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Job Description:
Qualifications:* Ability to obtain a low-level U.S. security
clearance, which requires a thorough background screening and U.S.
citizenship* Bachelor's degree or associate degree in computer
science, information technology, or job-related field OR 2 years of
job-related experience plus 2 years in an IT technical help desk or
call center environment OR 4 years of technical help desk or other
job-related experience* 1 year of IT technical help desk or
inbound--call center environment--experience* Able to provide
technical advice, guidance, and informal training to customers
using hardware and software programs* A+ experience
desirableResponsibilities:* Troubleshoot and restore technical
service and equipment problems by analyzing symptoms using
documented processes* Complete customer requests and provide
guidance in resolution of application, hardware, and software
problems* Determine business impact of requests and escalate to
higher-level professionals when necessary* Maintain knowledge
database and call tracking database to enhance quality of problem
resolutions* Keep apprised of changes in technology and processes
by ensuring knowledge and documentation is current and centralized*
Proactively monitor various systems to catch problems before they
become outages and to ensure the health and availability of
systems, servers, network, etc.* Analyze data to gain a better
understanding of business impact* Conduct a gap analysis to respond
to and align with customer business needs?Location: Columbia, SC TM
Floyd & Company offers a generous array of benefits, depending on
the length of assignment. We also offer a referral bonus of up to
$1,000. Ask us for more details!TM Floyd & Company participates in
E-VERIFY.AAP, EEO21-00059
Keywords: TM Floyd & Company (TMF), Columbia , Tech Support Specialist, Other , Cayce, South Carolina
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