IRS Customer Service Rep (Remote)
Company: Maximus
Location: Columbia
Posted on: January 12, 2021
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Job Description:
Job Description SummaryMaximus is currently looking for remote
Customer Service Representatives (CSR) to support the Internal
Revenue Service (IRS) Call Center. CSRs in this position will
provide knowledgeable responses to telephone inquiries regarding
account, tax-filing and Covid-19 stimulus questions. To prepare you
for this role, Maximus provides paid, comprehensive training which
ensures our customer service representatives care for each caller
with the highest levels of knowledge and professionalism.Pay and
Benefits: * Pay rate is based on location * The opportunity to work
from the comfort of your home* Leadership support to ensure
successResponsibilities:* Handles customer service inquiries and
problems via the telephone, recording consistent problem areas -
may respond to e-mail inquiries* Customer service is the primary
function* Calls are basic and routine* Uses computerized system for
tracking, information gathering, and/or troubleshooting* May
respond to customer inquiries by referring them to published
materials, secondary sources, or more senior staffQualifications:*
High School Diploma or equivalent * Minimum 6 months of customer
service experience* Must be able to speak and read English
fluently* Must be able to pass both criminal background check and
IRS tax review due to the sensitive nature of this workHome Office
Requirements:* Access to Wi-Fi, LAN (wired connection/ethernet) or
both* Private, secure workspace * Personal computer & headset with
microphone#Remote #WorkfromHomeAbout Maximus: Since 1975, Maximus
has operated under its founding mission of Helping Government Serve
the People--, enabling citizens around the globe to successfully
engage with their governments at all levels and across a variety of
health and human services programs. With approximately 30,000
employees worldwide, Maximus is a proud partner to government
agencies in the United States, Australia, Canada, Saudi Arabia,
Singapore and the United Kingdom. Launch your career with Maximus
through one of our dynamic customer service centers. Active
military service members, their spouses, and veteran candidates
often embody the core competencies MAXIMUS deems essential and
bring a resiliency and dependability that greatly enhances our
workforce. We recognize your unique skills and experiences, and
want to provide you with a career path that allows you to continue
making a difference for our country. We're proud of our connections
to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior
service, are a retired veteran or a member of the National Guard or
Reserves, or a spouse of an active military service member, we have
challenging and rewarding career opportunities available for you. A
committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status or disabled status.
Keywords: Maximus, Columbia , IRS Customer Service Rep (Remote), Other , Columbia, South Carolina
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