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Customer Experience Software Engineer

Company: HireNetworks
Location: Columbia
Posted on: November 22, 2020

Job Description:

HireNetworks is working with a client with their search for an experienced Software Engineer for the Customer Experience team. This position works with Customer Support and Engineering to troubleshoot, provide problem resolution, and software solutions for complex problems and products to delight customers and partners. In this role, Engineers are responsible for assisting pre-sales, post-sales, customer support, quality testing, and software development teams in the areas of design, coding, documentation, andor testing of new or modified software with only general supervision. This position requires the ability to work remote as needed and participate in an After-Hours Pager rotation. Successful candidates have a record of efficient, creative solutions to complex problems, a good understanding of system and application administration, product development and current technologies. The successful candidate is mature, capable of independent work and research, and able to contribute effectively to designs, code and code reviews, planning and execution of moderately complex projects, special tasks in parallel with regular work. The target salary range for this role is 90,000-100,000year plus amazing perks and benefits. Unfortunately, sponsorship, or subcontractingC2C arrangements are available for this role. Key Duties and Responsibilities Plan, isolate, troubleshoot and correct complex problems in product software, with limited guidance and supervision. Analyze software code written in various languages (such C, C++, C, Perl, PowerShell, Python, Shell) to find and remediate errors Provide exceptional day-to-day support to customers to ensure that customer expectations are exceeded Clearly Identify, troubleshoot, and resolve issues reported by customers (internal and external) in a timely manner Track issues using the provided support tools Own and manage issues from inception through resolution, working with various teams (Engineering, Sales, Quality Testing, and Product Management) as necessary Participate in the customer troubleshooting sessions via meeting software (Zoom, WebEx, Team, etc.) Participate in the SIOS After-Hours support rotation Create enhancement requests and product change requests when reported by customers Prioritize time and case work independently Create new and maintain existing Knowledge Base Articles Technical Notes Solutions and Customer facing documentation using the provided support tools. Take initiative to help our team members with process and technical problems. Look for and take a leadership role to help make the company more successful. Evaluate, select, and modify standard techniques, tools and procedures in the analysis and design of their project tasks. Share experiences of project(s) with peers to assure breadth of perspective and to identify potential applications in other areas. Plan, specify, and take responsibility for their contributions to complex software problems. Interact with other technical groups to achieve their project goals. Interact with other functional organizations to identify and resolve issues to achieve overall project goals. Communicate progress and problems to management, estimating work schedule impacts and anticipating and avoiding problems. Desired Skills Practical knowledge of Cloud Deployments (AWSAzureP) Practical knowledge of Hypervisor technologies (VMware, Hyper-V, KVM) Basic system administration skills for Windows and Linux OS environments Proficient with Linux RedHat (7.x andor 8.x), SuSE (12 andor 15) Proficient with Microsoft Windows OS (2012R2, 2016) Practical knowledge of Customer Relationship Management (CRM) systems Salesforce (SFDC) Zendesk Basic knowledge of Perl Bash Shell scripting PowerShell Proficient with Collaboration Tools Zoom WebEx GoToMeeting Proficient with Microsoft Office Proficient with Google Suite Applications (Gmail, Calendar, Drive) Proficient in log analysis (both Windows event logs and Linux system logs) Preferred Skills Proficient with Linux RedHat (7.x andor 8.x), SuSE (12 andor 15), CenOS (7.x andor 8.x), Oracle Enterprise Linux (7.x andor 8.x) Advanced experience with Microsoft Windows OS (2012, 2016, 2019) Proficient with SQL Server Knowledgeable of Oracle Database 12, 18c, 19c Practical knowledge of SAP NetWeaver and SAP HANA Microsoft Certified (Azure) or AWS Certified RedHat or SuSE Certified Knowledge of backup technologies and tools Knowledge of installation tools (Linux rpms, Windows InstallShield, etc.) EducationExperience Requirements Bachelorrsquos Degree in Computer Science or related field and at least 3 - 5 years of Professional Experience Contact Justin Vreeland at regarding this posting. A Word resume is preferred when applying. When looking for a job, have you ever heard the phrasehellip it is not about what you know, it is who you know? At HireNetworks, it really is all about who we know. Whether your current contract is coming to a close, yoursquore looking to advance your career or are a company on the hunt for new talent and wanting to expandhelliplet HireNetworks put our networks to work for you. HireNetworks is an equal opportunity employer. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant or hazardous working conditions. Must have an ability to sit for long periods throughout the day. Must be able to use a telephone or headset equipment. The incumbent must be able to perform work at a computer terminal for 6 to 8 hours a day, function in an environment with consistent interruptions, and in rare circumstances, lift 20 lbs. The work may be stressful at times and demand the ability to hit the key deliverables for the role.

Keywords: HireNetworks, Columbia , Customer Experience Software Engineer, Other , Columbia, South Carolina

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