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Tech Support Specialist II (After Hours)

Company: TM Floyd & Company
Location: Columbia
Posted on: November 20, 2020

Job Description:

Responsibilities Troubleshoot and restore technical service and equipment problems by analyzing issues using documented processes Complete customer requests and provide guidance in resolution of application, hardware, and software problems Determine business impact of requests and escalate to higher-level professionals when necessary Maintain knowledge database and call tracking database to enhance quality of problem resolutions Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc. Analyze data to gain a better understanding of business impact Conduct a gap analysis to respond to and align with customer business needs Perform other job-related administrative duties as needed Qualifications Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship Must have call center or IT help desk experience Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs Must be able to work after-hours shift of 630 p.m. to 630 a.m. (EST) Required Education Bachelor s or associate degree in computer science, IT, or job-related degree OR 2 years of job-related experience plus 2 years in IT technical help desk, call center environment OR 4 years of technical help desk or other job-related experience Location Columbia, SC TM Floyd Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to 1,000. Ask us for more details

Keywords: TM Floyd & Company, Columbia , Tech Support Specialist II (After Hours), Other , Columbia, South Carolina

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