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Enterprise Program Manager (Dynamics 365)

Company: Serenity Info Tech, Inc.
Location: Columbia
Posted on: November 20, 2020

Job Description:

Hi, Please find my direct client job requirement for your consideration. Title Enterprise Program Manager (Dynamics 365) Min. 8 yrs. of Exp. Location Columbia, SC Duration 12 Months Job Description SCOPE OF THE PROJECT Due to the volume of systems, interdependencies, servers, and various locations throughout the state, additional staff is needed to support the effort. The team will ensure systems are set up following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity. This position will be a part of the team responsible for supporting Microsoft Dynamics and Power platform. They will also be involved with supporting the day-to-day operations. Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed. DAILY DUTIES RESPONSIBILITIES Emphases for the Enterprise Program Manager candidate will be a Project Lead to manage daily activities of a support team responsible for maintaining a newly implemented COVID19 solutions in Office 365 Government G3 Dynamics and power platform. Specific duties and responsibilities will include but are not limited to the following bull Manage the daily activities of operations team supporting Microsoft Dynamics COVID solutions bull Responsible to monitoring Microsoft Dynamics Solutions ARIAS, DTRA, and Teams Telephony bull Assist program areas with resolving any reported issues bull Adhere to industry best standards, State Security and IT policies and standards bull Work with DHEC Project Manager and provide technical support on the project bull Follow and ensure IT Change Management process for system production changes bull Monitor project activities and user stories in Microsoft DevOps bull Keep up with and coordinate on-call coverage bull Hold one-on-one meetings bi-weekly with assigned Team Members bull Hold weekly meetings with support team bull Attend various supporting project meetings to include technical sessions, product configuration review, backlog prioritization, vendor standing meetings bull Report daily stats bull Assist in the design of system architectures to align with organizational strategic business objectives. bull Troubleshoot and resolve production issues bull Monitor Footprint tickets to ensure timely resolution bull Requires mastery technical and business knowledge in multiple disciplinesprocesses. bull Create and provide updates to upper management bull Review and work with team to ensure supporting system documentation and training materials is created and maintained bull Work in a collaborative effort to conceptualize total systems andor product solutions currently in place. bull Ability to plan, organize, review, implement associated project milestones to completion. bull Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements etc.) The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours including some weekend work. This position will be remote until we return to the office. The selected candidate will be expected to return to the office when we do. The candidate will work closely with Management to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with customer and subject matter experts for the system design and testing. This will also include compliance to DHEC security policyprocedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction. Module support of the project. bull DHEC will require that selected personnel sign the DHEC confidentially agreement andor Business Associate (BA) agreement if applicable. All web services must be secure. bull DHEC will not accept any offers including an ldquoup-liftrdquo charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms. bull Contractors must be onsite during each week throughout the term of the contract. bull Follow agency IT Standards, policies, and procedures to include documentation. bull All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owneddeveloped by DHEC will remain the sole property of DHEC and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DHEC. bull DHEC has the final say on all programming choices. Payment Schedule All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract. DHEC Support DHEC will provide bull All required information including formulas, data, and mechanisms to check output. bull Staff to assist with any application or data questions. bull Conference rooms and scheduling for any application demos. bull Required software. bull Workstationlaptop may be provided. If staff are not local to the area. they may be required to supply their own device to remote into DHEC provided equipment on-site. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) 1. Supervisory Leadership Experience 2. Knowledge of Information Technology Field, best practices, organization, and operations 3. Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form 4. Ability to conceptualize needed change and initiate appropriate activities to move from concepts to implementation 5. Understanding of IT development and implementation projects 6. Excellent written, oral, and interpersonal communications skills 7. Experience with security and data classification related to CDC, HIPAA, and CJIS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) 1. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management. 2. DYNAMICS 365 POWER PLATFORM 3. MS OFFICE 365 4. Ticketing System 5. Microsoft Active Directory 6. Experience in designing and implementing enterprise level systems architectures. 7. Understanding of computer and network operating system fundamentals (e.g. Operating systems, applications, storage, networking) 8. Ability to integrate technical systems with agency goals and objectives. REQUIRED EDUCATION Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.

Keywords: Serenity Info Tech, Inc., Columbia , Enterprise Program Manager (Dynamics 365), Other , Columbia, South Carolina

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