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Residential Digital Sales Specialist

Company: SPECTRUM
Location: Columbia
Posted on: October 16, 2020

Job Description:

JOB SUMMARY

The Spectrum Digital Sales Specialist will maximize sales opportunities by responding to digital sales via inbound live live chats, emails, calls and any potential communication tools in an effort to acquire new customers, and solicit existing customers by selling them other products and services that Charter Communications makes available for our customers (i.e. video, data, phone, mobile etc.).

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

DSS agents will be required to interact with customers in all pre-approved manners / means

Respond to digital contacts promptly and proficiently

Answer all customer product and service questions, assist the customer in placing their order, and validate complete orders that are placed via digital contacts

Ability to manage concurrent contacts as needed and single phone calls as scheduled

Sell all available product offers associated with Charter Communication current product offerings.

Follows escalation procedures, as needed

Completes, processes, and maintains applicable paperwork and records. This includes entering of orders into the applicable systems

Work on fallout orders from the portal; i.e., credit card failed to authorize, site survey needed, etc.

For fallout orders, place an outbound call to the customer at point of failure or work with the divisions to address billing system issues

Provide high-level written and verbal communication in a courteous manner

Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques

Understand and explain to customers all products and services

Promote and communicate to customers current marketing campaigns and promotions

Place new installation orders; schedule appointments accordingly; prepare associated paperwork for work orders; input orders into computer system

Perform other duties as directed by supervisor or other leadership

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge Ability to respond to customer inquiries in a timely manner

Strong reading comprehension and written communication skills

Exceptional typing skills

Ability to read, write, and speak the English language (or applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and appropriate software applications (i.e. word processing, spreadsheet, cable billing system)

Ability to apply appropriate sales techniques

Ability to perform job at workstation for prolonged periods of time

Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone), and mobile (cell phone)

Previous experience in chat support is a plus

Previous experience in sales calls or person to person interactions is a plus

Must pass pre-hire exam

Goal and detail oriented

Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident

Self-starter and team player

Positive and enthusiastic

Problem solver approach to sales and research

Demonstrates self-control and patience

Able to adapt quickly to a fast paced and changing environment

Ability to multiplex between the necessary desktop tools and customer response

Ability to multi-task while navigating the appropriate desktop tools to obtain the necessary information or process the appropriate orders

Education

High school diploma or equivalent

Associates? degree (AA) from a two-year college or university or equivalent combination of education and experience preferred

Related Work Experience

1-2 years of Sales Experience

WORKING CONDITIONS

Office environment

Variable hours; may include weekends and split days off

Keywords: SPECTRUM, Columbia , Residential Digital Sales Specialist, Other , Columbia, South Carolina

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