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Administrative Assistant - Counseling & Psychiatry

Company: University of South Carolina
Location: Columbia
Posted on: October 16, 2020

Job Description:

Posting Details

Logo Posting NumberSTA00600PO20Classification TitleAdministrative Assistant - Student Health ServicesInternal TitleAdministrative Assistant - Counseling & PsychiatryCampusColumbiaWork CountyRichlandCollege/DivisionDivision of Student Affairs and Academic SupportDepartmentSAAS Health ServicesBand 4Advertised Minimum Salary $34,105Advertised Salary Range$33,347 - $39,500Location of VacancyPart/Full TimeFull TimeHours per WeekWork Schedule Student Health Services hours of operation are Monday-Thursday 8:00am to 6:00pm and Friday 9:00am to 5:00pm. The normal work schedules for staff are typically Monday through Friday 8:00am to 5:00pm or 9:00am-6:00pm. Hours may be adjusted to accommodate SHS’s hours of operation. Sunday (2:00pm-8:00pm) rotation may be required of all staff. Hours may include early mornings and/or evening and altered schedules based on the nature of the position and workload.

Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff PositionFull-time Equivalent (FTE)Basis 12 monthsJob Search CategoryHealth and Human ServicesBenefit Eligibility TypeFull-Time Equivalent (FTE)South Carolina RetirementYesState Insurance ProgramsYesAnnual LeaveYesSick LeaveYesAdvertised Job Summary The administrative assistant will welcome patients/clients and visitors on the phone or in person in a timely and efficient manner and help to manage daily patient/client census and workload. Other duties include but are not limited to processing and completing Student Health Services internal and community referrals; scanning and uploading documents in the electronic health record appropriately and accurately; assisting with the release of protected health information as required and in compliance with departmental, state and federal laws and training new staff.

Minimum Qualifications (Classified and Unclassified positions) Bachelor’s degree, or high school diploma and 4 years work experience that is directly related to the area of employment; or equivalency.

Preferred Qualifications Should possess a high level of clerical, critical thinking and interpersonal skills. Experience in a similar setting. Maturity, judgment, decorum, patience, flexibility, and the ability to prioritize are essential. Individual should be proficient in the use of Microsoft Office. Experience using database systems and/or electronic health record systems is highly preferred. Individual should have a professional personality, have excellent telephone etiquette and interact in a supportive manner with patients/clients, visitors and staff from all backgrounds. Knowledge of medical terminology is preferred. Current CPR certification is required and/or will be provided.

Knowledge/Skills/Abilities Expertise in providing excellent customer service is vital including needs assessment, critical thinking skills, understanding and meeting quality standards, and full participation in customer satisfaction efforts. Ability to communicate effectively with patients/clients, and visitors in a professional, courteous, and effective manner. Ability to multi-task, stay organized and demonstrate problem solving skills. Able to recognize and respond to urgent or unusual situations and interact appropriately with patients/clients, physicians, nursing personnel, counselors and other staff. Proficient computer and telephone skills and the ability to work with a high level of job accuracy, efficiency, and dependability. Able to work independently with minimum supervision and to exercise good judgment and discretion. Sound knowledge of office procedures and equipment and the ability to maintain full patient/client and/or organizational confidentiality. A pleasant and courteous demeanor and the desire to promote a pleasant and comfortable work environment, promoting teamwork and efficiency.

Safety Sensitive or Security SensitiveNoHazardous weather categoryEssentialNumber of Vacancies1Desired Start DateIf Research Grant/Time Limited, give end dateJob Open Date10/06/2020Job Close Date10/15/2020Open Until FilledNoSpecial Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by October 15, 2020

Quicklink for Posting EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

Supplemental Questions Required fields are indicated with an asterisk (*).

* Do you have at least a Bachelor's degree, or high school diploma and 4 years work experience that is directly related to the area of employment; or equivalency? Yes


* Do you have experience working in a healthcare setting? Yes


* Describe your philosophy of customer service. (Open Ended Question)

* Have you ever been disciplined or discharged from a position related to a HIPAA regulation? If so, describe the circumstance. (Open Ended Question)

Applicant Documents Required Documents Cover Letter


List of References and Contact Information

Optional Documents

Keywords: University of South Carolina, Columbia , Administrative Assistant - Counseling & Psychiatry, Other , Columbia, South Carolina

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