Inspire health. Serve with compassion. Be the difference.
The Patient Experience Consultant is responsible for
implementing system patient experience strategies and best
practices locally across the Prisma Health continuum of care. As
the subject matter expert, the consultant will coach, consult with,
and support local provider and operational leaders in implementing
patient experience improvement programs and initiatives that
accelerate and sustain results. The Patient Experience Consultant
will ensure the voice of the patient is part of the work and will
collaborate with appropriate disciplines such as safety and quality
to ensure the work is connected in messaging and implementation.
The consultant will provide needs assessments, gap analyses and
data analytics to identify opportunities and provide instruction in
best practices, continuous improvement learning and methods to
drive improvement. This role will use skills in leading through
influence and psychological safety frameworks to help leaders
develop strong learning environments in their areas to drive team
member engagement in the work. This role will require strong skills
in team facilitation to help groups and cross functional teams
collaborate to create a seamless patient experience across the
continuum of care. The Patient Experience Consultant will develop
and implement trainings and participate in system level assignments
as needed. All team members are always expected to be an example of
Prisma Health values.
Position location can be Upstate or Midlands for this position.
One of the positions will support post-acute care population across
Prisma Health facilities and can be located in Upstate or Midlands.
The other position will support only the Upstate market.
Data Analytics: Is highly knowledgeable about and interprets
patient experience data to help leaders identify strength and
opportunities as well as measuring progress. Trains leaders in
patient experience survey and other applicable electronic
Driving Improvement: Is able to teach leaders in and use
continuous improvement methodologies to close gaps in performance
and create a seamless patient experience across the continuum of
care. Is competent in conducting needs assessments and gap analyses
to assess priority areas and effective interventions. Partners with
Advocacy to proactively close complaint and grievance gaps.
Effectively coaches leaders in the implementation of best practices
and strategies, adhering to performance accountability
Team Member Engagement: High degree of self-awareness with the
ability to adapt to an individual's or group's needs by meeting
them where they are. Strong ability to lead through influence and
help leaders create teams of psychological safety and
accountability as the foundation of patient experience work.
Effective in helping leaders and teams team with other areas in the
organization to drive improvement and engagement. Highly effective
in developing and implementing training sessions at the individual
and group levels. Patient Voice: According to system strategy,
supports local leaders in implementing and maintaining Patient
Family Advisory Councils and encourages all levels of the
organization to include patients in the design and implementation
of programs and initiatives.
Self-Accountability: Is self-motivated, meets deadlines, and is
highly reliable in keeping assigned meeting times with teams and
leaders on a regular cadence.
This is a non-management job that will report to a supervisor,
manager, director or executive.
Bachelor's Degree - Clinical or business degree required.
3 Years - Experience in the healthcare environment. Preferred
experience in patient experience, continuous improvement and/or
training development and implementation.
Other Required Experience
Day (United States of America)
1001 Corporate Services - Upstate
10019186 Patient Experience
Share your talent with us! Our vision is simple: to transform
healthcare for the benefits of the communities we serve. The
transformation of healthcare requires talented individuals in every
role here at Prisma Health.