Manager of Information Technology
Company: The Columbia Housing Authority of South Carolina
Posted on: November 11, 2019
Summary The primary purpose of this position is to plan, manage,
and coordinate the activities of the Information Technology (IT)
department. The incumbent is responsible for providing technical
leadership and user support through the design, development,
implementation, and maintenance of IT systems. All activities must
support the Housing Authority of Columbia, S.C.'s ("CHASC" or
"Authority") mission, strategic goals, and objectives. Essential
Duties and Responsibilities The position duties and
responsibilities listed below describe the general nature and scope
of work. Other responsibilities, duties, and skills may be required
and assigned, as needed.
- Manages the activities of IT department staff, including:
assigning, planning, and reviewing work, evaluating work
performance and completing performance evaluations, coordinating
activities, maintaining standards, allocating personnel, selecting
new employees, training staff, acting on employee problems, and
recommending and implementing discipline.
- Manages full life-cycle of IT projects, including but not
limited to: creating project scopes, work plans, work teams, task
assignments, project communications, implementation, production
turnover, and post-implementation support. Follows a defined,
agreed upon project management methodology.
- Works in close collaboration with other departments to support
IT strategic goals; defines milestones and deliverables; determines
IT needs and develop plans for improved delivery; ensures that
assigned IT initiatives are completed within projected timeframes
- Consults with both executive management and department leaders
to analyze technology system needs for information management and
- Manages the acquisition of IT resources; coordinates the
efforts of team members and third-party contractors or consultants
in order to complete tasks.
- Develops, implements, and monitors IT systems policies,
procedures, and controls to ensure data accuracy, security, and
legal and regulatory compliance. Works cross-functionally to solve
problems and implement changes.
- Develops and maintains technical and project documentation;
produces clear status reports for CHASC management.
- Oversees the development, modification, purchase, or
implementation of computer applications to meet user needs.
- Ensures that necessary data backup and recovery are in place
and coordinates periodic testing of data backup and disaster
- Assists with contract administration for IT services and
products, including but not limited to: purchases of hardware,
software, and information systems consulting.
- Maintains necessary records regarding all IT hardware and
software; ensures appropriate disposition of hardware and software.
- Performs related duties as required. Behavioral Competencies
This position requires the incumbent to exhibit the following
behavioral skills: Leadership: Provides direction by clearly and
effectively setting course of action for department and
subordinates; manages performance by providing regular feedback and
reinforcement to subordinates.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities
to perform the position effectively. Demonstrates knowledge of
policies, procedures, goals, objectives, operational entities,
requirements, and activities as they apply to the assigned
organizational entity of the Authority. Uses appropriate judgment &
decision making in accordance with level of responsibility.
Commitment: Sets high standards of performance; pursues aggressive
goals and works hard/smart to achieve them; strives for results and
success; conveys a sense of urgency and brings issues to closure;
persists despite obstacles and opposition. Customer Service:
Meets/exceeds the expectations and requirements of internal and
external customers; identifies, understands, monitors and measures
the needs of both internal and external customers; talks and acts
with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to
those who need to know; conveys necessary information clearly and
effectively orally or in writing. Demonstrates attention to, and
conveys understanding of, the comments and questions of others;
listens effectively. Initiative: Proactively seeks solutions to
resolve unexpected challenges. Actively assists others without
formal/informal direction. Possesses the capacity to learn and
actively seeks developmental feedback. Applies feedback for
continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of
conscientiousness; holds oneself personally responsible for one's
own work; does fair share of work. Teamwork: Balances team and
individual responsibilities; exhibits objectivity and openness to
others' views; gives and welcomes feedback; contributes to building
a positive team spirit; puts success of team above own interests;
supports everyone's efforts to succeed. Job Competencies --
Knowledge of networking including routers, remote communications,
and servers. -- Knowledge of effective problem-solving procedures
for computer hardware, operating systems, and software
applications. -- Knowledge of effective supervisory principles and
practices. -- Skill in assessing the needs of managers and
employees for information technology needs. -- Ability to
understand processes and program needs for all business areas
within CHASC. -- Ability to plan, organize, and direct the
operations of the unit. -- Ability to oversee the development,
design, and implementation of new information systems and services.
-- Ability to analyze highly technical processes, procedures, and
problems and take appropriate action or make appropriate
recommendations. -- Ability to communicate effectively, both orally
and in writing. -- Ability to prepare and maintain complex records
and reports. -- Ability to work effectively under stress, close
deadlines, and competing demands. -- Ability to perform short and
long-range planning. -- Ability to stay abreast and maintain
current knowledge of advances in the IT field. -- Ability to
establish and maintain effective working relationships with
internal customers, external customers, suppliers, vendors, and the
general public. -- Ability to establish, monitor, and achieve
objectives through skillful delegation of duties. -- Ability to
orient other employees and to explain organizational policies,
rules, regulations, and procedures. Education and/or Experience
Bachelor's Degree in information technology, management information
services, computer science, or related field and a minimum of five
(5) years of experience in computer systems and network
administration, leading technology projects and coordinating other
MIS activities, including a minimum of two (2) years in a
supervisory capacity. An equivalent combination of education and
experience may be considered. Some positions may require possession
of a valid driver's license and the ability to be insurable under
the Authority's automobile insurance plan at the standard rate.
Technical Skills To perform this job successfully, the employee
should have strong computer skills and knowledge in the areas of:
cloud applications; application programming, database and system
design; Internet, Intranet, Extranet and client/server
architectures; and legacy and web-based systems. Knowledge of SQL*
Plus, Oracle RDBMS, Windows Server, help desk operations,
telecommunication networks, and/or Microsoft Office Suite
preferred. Must have the ability to learn other computer software
programs as required by assigned tasks.
Keywords: The Columbia Housing Authority of South Carolina, Columbia , Manager of Information Technology, IT / Software / Systems , Columbia, South Carolina
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