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Technical Support Specialist

Company: TM Floyd & Company
Location: Columbia
Posted on: July 14, 2019

Job Description:

Responsibilities Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes Complete customer requests and provide guidance in resolution of application, hardware, and software problems Determine business impact of requests and escalate to higher level professionals when necessary Maintain knowledge database and call tracking database to enhance quality of problem resolutions Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized Monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc. Analyze data to gain a better understanding of business impact Conduct a gap analysis to respond to and align with customer business needs Qualifications Bachelor s degree or associate degree in computer science, IT, or job-related field OR 2 years of job-related IT experience plus 2 years in IT technical help desk, call center environment (must have 1 year in an IT call center) Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship 2 years of job-related work experience in a IT technical help desk, call center environment Able to provide technical advice, guidance, and informal training to customers using hardware and software programs A+ certificate preferred Location Columbia, SC Work to be performed onsite TM Floyd Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to 1,000. Ask us for more details! TM Floyd Company participates in E-VERIFY. AAP, EEO

Keywords: TM Floyd & Company, Columbia , Technical Support Specialist, IT / Software / Systems , Columbia, South Carolina

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